Truck Service Specialist

Job Family Group

Retail Group

Job Description

Job Summary

The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.

Key Responsibilities

• Leadership & Talent Development
• Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.
• Support the development of team members by ensuring timely and accurate completion of training programs.
• Coach and mentor employees to improve performance and prepare for future leadership roles.
• Promote a culture of accountability, recognition, and professional growth across all assigned locations.

Operational Excellence

Monitor KPI’s for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.

Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.

Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.

Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.

Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).

Ensure consistent execution of company programs, policies, and procedures across all locations.

Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.

Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.

Financial & Business Performance

Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.

Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.

Ensure accurate and timely completion of required reports and financial documentation.

Customer & Brand Experience

• Champion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.
• Actively solicit and incorporate customer and employee feedback to improve operations.
• Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
• Resolve brought up customer concerns promptly and professionally.

Compliance & Safety

Ensure adherence to all federal, state, and local regulations impacting site operations.

Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.

Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.

Key Performance Indicators (KPIs)

• Compliance with company programs and operational standards.
• Achievement of regional financial targets and expense control goals.
• Completion of all required training programs within established timelines.
• Customer satisfaction scores and resolution of called out issues.
• Safety compliance and reduction of incident rates.

What We’d Like to See

• High School Diploma or GED required; Associate’s or Bachelor’s degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.
• 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.
• Proven success managing multi-site operations and leading large teams.
• Strong discernment, including experience managing budgets, P&L, and operational KPIs.
• Knowledge of Root Cause Analysis tools and Problem Solving techniques.
• Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
• Travel requirement is approximately 50–75%.

Valid driver’s license

With Us, You’ll Enjoy

Competitive salary and annual bonus opportunity

Medical, dental, vision, and life insurance

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Company-paid training and advancement opportunities

Relocation assistance (relocation not required)

Not all benefit plans are available to all team members. For a full list, visit: https://www.ta-petro.com/careers/working-at-ta-travel-centers

Our travel centers serve thousands every day; not one traveler is the same, and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

This role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs. may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.

Work Environment

This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.

Travel Requirement

Up to 75% travel should be expected with this role.

How much do we pay (Base)?  $55,000 - $95,000

Please see the benefits@bp site for further information.  Further note that eligibility for and participation in all benefits offerings described above are subject to the terms of conditions of the applicable benefit plan.

*Note that the pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.  Further note that the estimate excludes (a) the value of any potential and discretionary annual cash bonus, and (b) the value of potential long-term incentive for the position, and (c) the value of any of the other potential benefit offerings listed above.

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement

Up to 75% travel should be expected with this role

Relocation Assistance

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}.

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Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.