UX Research-- KUMDC5736332

Experience Strategist / UX Research (AI Transformation)

We are hiring an Experience Strategist / UX Researcher to help drive AI-enabled transformation across marketing, distribution, and operational workflows.

This role will focus on discovering opportunities for AI, improving workflows, and designing future-state experiences that create measurable business impact.

Ideal for someone who thrives in fast-moving environments, solves ambiguous problems, and communicates complex ideas clearly.

Key Responsibilities

• Identify AI-powered opportunities across marketing, distribution, and institutional workflows
• Conduct workflow discovery and UX research to uncover improvement opportunities
• Translate insights into future-state service and experience concepts
• Develop frameworks, maps, and narratives to bring clarity to complex problems
• Collaborate with design, product, AI, engineering, marketing, and operations teams
• Facilitate workshops and stakeholder alignment sessions

Key Deliverables

• Current-state workflow and experience assessments
• AI opportunity maps and prioritization frameworks
• Journey maps and service blueprints
• Future-state AI-enabled experience concepts
• Storyboards and AI use case narratives
• Executive-ready presentations and strategic insights

Required Skills

• 5–7+ years in Experience Strategy, UX Research, Service Design, or Digital Strategy
• Experience identifying AI-enabled product or workflow opportunities
• Strong expertise in journey mapping, service blueprinting, JTBD, and workflow analysis
• Excellent storytelling and visual communication skills
• Tools: PowerPoint, Figma, Mural

Preferred

• Experience working in large, complex organizations
• Background in financial services, investments, or institutional platforms

What Makes You Successful

• Strong facilitation and stakeholder management skills
• Ability to bring structure to ambiguous problems
• Strategic mindset focused on AI-driven innovation and business outcomes

If you're interested, feel free to apply or reach out to learn more about the opportunity.