Venue Customer Services Officer

We’re looking for a friendly, professional, and adaptable Venue Customer Services Officer to join the team at Te Puna Mahara - Cromwell Memorial Events Centre. This role sits at the heart of a new and evolving community venue and plays an important part in creating a welcoming, safe, and well-organised experience for everyone who uses the building.

As the first point of contact, you’ll connect visitors, hirers, staff, contractors and performers while supporting the smooth operation of the venue day to day with administrative and event tasks. You will also be part of the team that provides essential Health and Safety for the venue.

Key Responsibilities:

Venue Customer Services Officer Job Description

Be the first point of contact for visitors, providing a warm and professional welcome

Answer general enquiries in person, over the phone, and via email

Welcome people with bookings and show them to rooms or event spaces

Greet visitors attending meetings or appointments and facilitate connections with staff

Support venue bookings, event set up (including moving furniture), ticketing, and box office operations

Help keep website content and booking and ticketing systems up to date

Provide general administration support, including data entry and record keeping

Assist with retail and event operations as required, including covering breaks

Support health and safety in the venue, including acting as a Fire Warden once trained and assisting with evacuations if required

Work collaboratively with the wider venue team and adapt as the facility continues to develop

This role reports to the Operations Manager and requires you to work full-time hours Tuesday – Saturday. Flexibility to work evenings in line with events and venue activity may be required from time to time.

About you:

Proven customer service experience, ideally in a reception or public-facing role

A strong administration background with good attention to detail

Excellent communication and interpersonal skills

The ability to work independently when required

Confidence using computer systems, including booking, ticketing, or point-of-sale systems

The ability to stay calm and professional in busy or unexpected situations

A flexible, creative and adaptable approach and willingness to learn as the venue grows

A positive, team-focused attitude and strong sense of customer care

Physically capable of event setup and manual duties including moving furniture

Willingness to undertake health and safety training, including fire warden duties

Experience in events, hospitality, tourism, retail, or community facilities would be an advantage.

Benefits:

Dog friendly workplace

An active social club

Learning and development opportunities

Supportive team culture

Wellbeing programme

Additional leave

About us:

Here at Central Otago District Council, we are a team with a common goal – to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it’s about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a values-based organisation, we centre our work on our whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ - Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.

How to Apply:

Ready to jump in? We’d love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. We’re reviewing applications as they come in, so don’t wait — take the next step today.

To apply please click apply now. All applications must be submitted through our online careers portal.

Applications close: 19/10/2026

Any enquiries about this role please email: [email protected]