Virtual Tesla Advisor, O'Connor

What to Expect

As a Virtual Tesla Advisor, you’ll be a key contributor in delivering exceptional end-to-end customer experiences across all digital consumer channels including inbound/outbound phone calls, web inquiries, Tesla Chat and email communications. You’ll play a pivotal role across the entire customer journey across both sales and delivery, all while embodying Tesla’s mission.

You thrive in a fast-paced, collaborative environment and are passionate about technology, customer success, and innovation. With a one-team mindset, you’ll work closely with your virtual team and other key stakeholders across the business to deliver a seamless customer experience and achieve outlined targets.

What You'll Do

As a Virtual Tesla Advisor, you will be expected to work across both Sales and Delivery at any given time. However, you will generally be provided with one area of focus per quarter (at manager’s discretion).

Please note that although the Virtual Tesla Advisor primarily works across our digital consumer channels, this role will be office-based.

SALES

• Proactively excite, engage and educate prospective customers and current owners about our vehicles and overall Tesla ecosystem
• Build and maintain a consistent sales pipeline by qualifying leads, guiding customers through the purchase journey and converting interest into a secured sale
• Actively contribute to the achievement of sales-focused targets by meeting and exceeding individual KPI’s
• Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.

DELIVERY

Support customers post-purchase through every stage of their delivery journey

Maintain a high-volume delivery pipeline and serve as a primary point of contact for your customers, ensuring that they complete key requirements across areas such as registration, finance and trade-in to fulfil their order

Coordinate their delivery schedule and final payment requirements in accordance with Tesla guidelines and protocols

Support an inbound call line for delivery customers inquiring about their order

Actively contribute to the achievement of delivery-focused targets by meeting and exceeding individual KPI’s

What You'll Bring

Experience in providing excellent customer service in a fast-paced environment.

Strong rapport-building skills and the ability to tailor great conversations to the customer’s needs

Ability to thrive in a team-based environment and achieve common goals

Great problem-solving skills with the ability to be proactive and take initiative

Strong attention to detail while effectively handling multiple priorities

Managing high volume workloads in a timely manner to meet deadlines

Resilience, adaptability and a constant desire to develop and upskill

Positivity, enthusiasm and a passion towards the mission of Tesla.

Able to communicate, read, and write effectively in the English language on all levels

Right to Work – valid working rights in the country of application

#### Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount

Parental leave (no minimum employment period)

+ Primary carers – 18 weeks at full pay or 36 weeks half pay

+ Secondary carers – 6 weeks full pay

Miscarriage leave - 10 days

Employee Vehicle Loan Program

Novated Leasing (AU only)

Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest

Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them

Health insurance discounts (AU only)

Bike to work – $10 per day if you cycle to work

Employee Assistance Program - Free and confidential counselling for all staff and their families

Annual Flu Vaccines

* Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.