Voip Technical Support Engineer 3095086 I.Html

Working remotely from South America, the full-time NOC & Technical Support Engineer - VoIP will manage monitoring, incident triage, and customer issue handling across a voice and messaging platform while ensuring effective communication and quick escalation of issues for a major enterprise customer.

##### Key responsibilities

Monitor system health and service availability, proactively identifying disruptions and initiating response actions

Perform initial validation and diagnosis of incidents, escalating issues to appropriate teams or vendors

Diagnose common VoIP-related issues, ensuring effective customer communication and timely updates on issue status

##### Required qualifications

Hands-on experience or strong foundational understanding of SIP and VoIP troubleshooting

Familiarity with ticketing systems such as Zendesk or similar CRM tools

Basic understanding of networking concepts, including IP and routing fundamentals

Experience in a technical support, NOC, or operations environment

Professional proficiency in both English and Spanish for effective communication with customers and stakeholders