Ward Clerk Emergency Department

Ward Clerk – Emergency Department

Emergency Department | Western District Health Service

Permanent Part Time Opportunity

Hamilton, Victoria

$30.76 per hour + weekend penalties (where applicable) + Superannuation + Salary Packaging Benefits

Ongoing roster includes every Friday (10:00 am - 5:30 pm) and every second weekend (10:00 am - 5:30 pm)

Opportunity to pick up additional shifts as available

Join a fast-paced team supporting the delivery of high-quality emergency care

Be the welcoming face of our Emergency Department

Western District Health Service is seeking a highly organised and customer-focused Ward Clerk to join our Emergency Department team.

This rewarding role places you at the heart of the Emergency Department, where you'll be the first point of contact for patients, families and visitors. Working closely with nursing, medical and administrative staff, you'll play an important role in ensuring the smooth day-to-day operation of one of the busiest areas of the hospital.

We are looking for someone who enjoys variety, thrives in a busy environment and takes pride in providing outstanding customer service during what can often be a stressful time for patients and families.

What You'll Be Doing

Customer Service & Reception

Welcome patients and families, respond to enquiries and provide a positive and professional experience within the Emergency Department.

Patient Registration & Administration

Register patients, update demographic information and process admissions, discharges and transfers accurately and efficiently.

Information Management

Maintain accurate patient records and enter information into TrakCare, EMR and other hospital systems in accordance with departmental procedures.

Coordination & Support

Assist with appointment bookings, medical record management, correspondence and administrative processes that support patient flow and departmental operations.

Team Support

Provide administrative support to the Emergency Department team, including supporting rostering, procurement activities and general departmental administration.

What You Bring

Exceptional customer service skills

Strong communication and interpersonal abilities

Excellent organisational skills and attention to detail

Experience in administration, reception or customer service roles

Sound computer skills, including Microsoft Office applications

Ability to learn and use clinical information systems

Ability to remain calm and professional in a fast-paced environment

Strong teamwork and relationship-building skills

Current Police Check (or willingness to obtain)

Working With Children Check (or willingness to obtain)

Rights to work in Australia

Why Join Western District Health Service?

About Us

At Western District Health Service, we pride ourselves on strong teamwork and a shared commitment to providing person-centred, high-quality healthcare to communities across the Southern Grampians and Glenelg regions.

Guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy, we are committed to creating a workplace where people feel supported, valued and connected.

Discover Life in Hamilton

Hamilton offers an exceptional regional lifestyle with affordable living, excellent schools, modern facilities and easy access to the Grampians National Park and Victoria's stunning southwest coastline.

To learn more about WDHS, visit: https://wdhs.net/v2/about-us/

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What We Offer

Permanent part-time employment

Consistent roster including every Friday and every second weekend

Opportunity to pick up additional shifts as available

Salary packaging benefits

Generous leave entitlements

Ongoing training and development opportunities

Supportive and collaborative team environment

Meaningful work within a respected rural health service

Excellent work-life balance

Interested?

For more information, view the Position Description: Link

For a confidential discussion, contact Melissa Gardner on 03 5551 8518 or [email protected]

How to Apply

To apply via our careers page, commence your application by completing the form below and selecting Next to continue.

If applying through SEEK, simply click Apply and follow the prompts.

Applications must include:

A current resume

A cover letter outlining your suitability for the role

Applications close: 28th of October 2026

Applications will be reviewed as received. Early applications are encouraged.

Western District Health Service is proud to be an Equal Opportunity Employer committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Capability team on [email protected].

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.