1649764 Customer Service Coordinator

### Customer Service Coordinator

### Salary: £26000-30000

### Location: Doncaster

### Working Hours: Monday - Friday

###

#### Do you have customer service experience?

#### Do you have Logistics or Freight industry experience?

Our client is seeking a dedicated and detail-orientated customer service freight coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.

### As a Customer Service Coordinator, you will be required to

Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.

Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.

Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.

Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.

Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.

Provide clients with regular updates on the status of their shipments and address any concerns or questions.

Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.

Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.

Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.

### The ideal candidate will have

Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.

Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.

Proficient in using SaaS and other relevant software.

Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.

Problem-solving mindset with the ability to make quick decisions under pressure.

* Adaptability to work in a fast-paced and dynamic environment