Account Manager

### Description

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.

### What You Will Do

Drive sales performance

Contribute to achieving sales targets through strong personal performance

Use sales insights and feedback to identify opportunities to improve results

Support initiatives that drive footfall, client retention, and average transaction value (ATV)

Maximise every client interaction to support overall counter success

Support and develop the team

Support the team in delivering excellent client experiences and product knowledge

Provide day-to-day coaching and feedback to strengthen team performance

Contribute to performance conversations and highlight development opportunities

Encourage ongoing learning through knowledge sharing and training support

Foster a positive, collaborative, and inclusive team environment

Support the smooth day-to-day running of the counter, including rota contribution where needed

Deliver treatment excellence

Support the delivery of high-quality, results-driven treatment experiences

Assist in ensuring smooth and efficient operation of treatment areas

Maintain exceptional standards of hygiene, professionalism, and compliance

Champion a seamless client journey from booking to follow-up

Monitor feedback and performance metrics to support continuous improvement

Collaborate with cross-functional teams to ensure consistent service delivery

Build and nurture relationships

Deliver personalised consultations and exceptional service experiences

Build strong client relationships through follow-ups and tailored skincare advice

Support in-store events and activations to attract and engage clients

Develop strong working relationships with retail partners and store teams

Represent ELEMIS with professionalism, building trust with clients and colleagues

Collaborate with internal teams to support brand initiatives and commercial success

Drive counter and brand excellence

Maintain high standards of merchandising, presentation, and hygiene

Support stock management, audits, and accurate product handling

Contribute to promotional activity and in-store events to drive brand awareness

Ensure compliance with ELEMIS and partner brand standards

Work sustainably and responsibly

Support ELEMIS sustainability commitments in all daily activities

Encourage practices that minimise waste and environmental impact

### Who You Are

Experienced in luxury retail, beauty, or a client-facing sales environment

A strong performer with a passion for delivering results

Confident in building client relationships and driving repeat business

A supportive team player with emerging leadership capability

Commercially aware with an understanding of KPIs and performance drivers

A clear and engaging communicator

Well-organised and able to manage priorities effectively

Passionate about skincare, client experience, and brand excellence

Committed to inclusivity and collaboration

### What We Offer

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands

Enhanced parental leave policies

Income Protection and Life Assurance

27 days holiday plus your birthday off

Company pension scheme

Employee Assistance Programme

Cycle to Work Scheme, Season Ticket Loan, and service awards

Structured training in product knowledge, consultation skills, and retail excellence

Ongoing development opportunities to support career progression

A supportive, inclusive environment where you can thrive

The opportunity to build your client base and directly impact business performance

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.

### About ELEMIS

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.