Spa Therapist

### Description

Step into the heart of wellness at Champneys Eastwell Manor where invigoration and rejuvenation intertwine to create the ultimate haven for wellbeing, with ELEMIS, our people are at the heart of everything we do. Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual.

Blending hands-on expertise with advanced skincare technology, you’ll create personalised, results-driven experiences that build long-term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.

Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results-led and luxurious

Contract Type: Permanent

Weekly Hours: 30 hours across 4 days, Full flexibility required

### What Will You Do?

Deliver exceptional client journeys

+ Provide outstanding treatments with a focus on touch, technique, and visible results

+ Create seamless, end-to-end luxury experiences—from consultation through to aftercare

+ Ensure every visit feels personalised, welcoming, and memorable

Drive sales through expertise and connection

+ Confidently link treatments to tailored product recommendations

+ Build, manage, and grow your own loyal client base

+ Encourage repeat bookings and long-term skincare journeys

+ Take pride in achieving and exceeding personal KPIs

Use advanced consultation and technology

+ Conduct in-depth consultations, including HD skin scans

+ Analyse skin concerns and build tailored treatment and skincare plans

+ Follow up proactively to track progress and maintain client engagement

+ Build trust-based relationships that turn new clients into loyal advocates

Champion product knowledge and brand standards

+ Maintain expert knowledge of ELEMIS products, ingredients, and treatments

+ Stay up to date with industry trends, innovations, and new launches

+ Represent the brand with professionalism, confidence, and authenticity

### Who You Are:

Passionate about skincare, treatments, and delivering exceptional client experiences

Qualified in Beauty Therapy (Level 2 or equivalent preferred)

Experienced in luxury retail, spa, or treatment environments

Confident in consultative selling and building personalised recommendations

Proven ability to build a loyal client base and drive repeat business

A strong communicator with a natural talent for building genuine relationships

Comfortable using (or excited to learn) skincare technology

Results-driven, with pride in achieving targets and contributing to team success

A positive, inclusive team player who values diversity and collaboration

### What We Offer You!

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands

Enhanced parental leave policies

Income Protection and Life Assurance

27 days holiday plus your birthday off

Company pension scheme

Employee Assistance Programme

Cycle to Work Scheme, Season Ticket Loan, and service awards

Structured leadership and product training programmes

Ongoing development and career progression opportunities

A supportive, inclusive environment where you can thrive

The opportunity to make a visible commercial impact

### About ELEMIS

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.