Retail Therapist

### Description

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections.

Blending hands-on expertise with advanced skincare technology, you’ll create personalised, results-driven experiences that build long-term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.

Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results-led and luxurious.

30 hours across 4 days

Fully flexibility required for this position

30 hours across 4 days

Fully flexibility required for this position

### What You Will Do

Deliver exceptional client journeys

Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results

Create seamless, end-to-end luxury experiences—from consultation through to aftercare

Ensure every visit feels personalised, welcoming, and memorable

Drive sales through expertise and connection

Confidently link treatments to tailored product recommendations

Build, manage, and grow your own loyal client base

Encourage repeat bookings and long-term skincare journeys

Take pride in achieving and exceeding personal KPIs

Use advanced consultation and technology

Conduct in-depth consultations, including HD skin scans

Analyse skin concerns and build tailored treatment and skincare plans

Follow up proactively to track progress and maintain client engagement

Build trust-based relationships that turn new clients into loyal advocates

Champion product knowledge and brand standards

Maintain expert knowledge of ELEMIS products, ingredients, and treatments

Stay up to date with industry trends, innovations, and new launches

Represent the brand with professionalism, confidence, and authenticity

Create a premium in-store experience

Maintain exceptional standards in treatment delivery, hygiene, and presentation

Ensure the counter and treatment areas reflect a luxury environment at all times

Support events, promotions, and in-store experiences that attract and retain clients

Operate with excellence and sustainability in mind

Support stock accuracy, merchandising, and operational standards

Contribute to a high-performing, compliant, and visually elevated counter

Embed sustainability into daily decisions, helping to reduce waste and environmental impact

### Who You Are

Passionate about skincare, treatments, and delivering exceptional client experiences

Qualified in Beauty Therapy (Level 2 or equivalent preferred)

Experienced in luxury retail, spa, or treatment environments

Confident in consultative selling and building personalised recommendations

Proven ability to build a loyal client base and drive repeat business

A strong communicator with a natural talent for building genuine relationships

Comfortable using (or excited to learn) skincare technology

Results-driven, with pride in achieving targets and contributing to team success

A positive, inclusive team player who values diversity and collaboration

### Benefits

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands

Enhanced parental leave policies

Income Protection and Life Assurance

27 days holiday plus your birthday off

Company pension scheme

Employee Assistance Programme

Cycle to Work Scheme, Season Ticket Loan, and service awards

Structured leadership and product training programmes

Ongoing development and career progression opportunities

A supportive, inclusive environment where you can thrive

The opportunity to make a visible commercial impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.

### About ELEMIS

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.