Additional and Enhanced Services Manager

We are excited to offer a new opportunity for an Additional and Enhanced Service Manager to join our team. In this role, you will support the design of new specialist service offerings and oversee implementation and managing the ongoing delivery of these services, along with the management of existing services. This is a dynamic and engaging role, perfect for someone eager to advance their career and take on new challenges.

What were looking for in our Additional and Enhanced Services Manager -

An ambitious and motivated person within healthcare, with excellent stakeholder management experience. Who -

Has successfully managed and motivated a team in a customer-focused organisation

Has experience of mobilisations

Has experience in managing enhanced services

Is organised, and an effective communicator

Can demonstrate achievement against performance KPIs

Experience in working within and managing budgets

Job summary

To lead the mobilisation, implementation, and management of all new specialist services and to support the management of locally offered services.

This role will be responsible for the management and coordination of all aspects of the programmes of work, including estates, staff resource, budgets, contracts, communications, planning and analysis.

The role will also take on the management of some existing specialist service offerings, including minor surgery, family planning, gynaecology.

This role will support cross team working and ensure colleagues are able to maximise their skills and expertise to support mobilisations whilst managing internal resources, capacity and workloads.

Key responsibilities

You will coordinate the launch and implementation of new specialist services and projects, ensuring they are delivered on time, within budget, and ready to operate effectively from day one. This includes developing a comprehensive Service Implementation Brief and Plan for each new or updated service, incorporating input from senior stakeholders. Preparatory work will reflect all critical decision-making information, including identified risks and proposed mitigation strategies.

You will allocate resources to meet both the initial mobilisation needs and long-term operational plans. Throughout implementation, you will ensure health and safety standards are upheld by conducting thorough risk assessments.

Engaging with both internal and external stakeholders, you will provide service assurance through regular communication and meetings. You will monitor and manage service risks, ensuring they are clearly understood, appropriately mitigated, and regularly reviewed. Managing the teams responsible for delivering additional or enhanced services, you will oversee performance to ensure all services meet contractual obligations and key performance indicators, KPIs

You will be responsible, along with the team, for establishing and managing the associated clinics to deliver the services, and you will be responsible for making the financial claims associated with delivering the services.

Experience

Successful track record of mobilising new services.

Experience of managing projects and ensuring compliance.

Experience of managing systems and budgets and control of aspects of services.

Team management

Substantial experience of effectively engaging internal and external stakeholders to plan, design, implement new services.

Skills and Abilities

Mandatory

Excellent communication and relationship management skills. Able to compile and produce accessible reports, papers and management information. Able to manage change and motivate people at strategic and service delivery levels through effective and positive leadership. Able to efficiently manage a complex and busy workload, and work to tight deadlines. Commercially aware and have a strong business acumen.

Preferable

EMIS knowledge

Work within General Practice or NHS environment

Any other duties commensurate with the role.