Practice Manager

The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.

Personnel and training

Managing

the administrative staff and non-clinical management of nursing staff, including

taking lead responsibility for co-ordinating/undertaking staff appraisals &

co-ordination of recruitment selection and training.

Ensuring

contracts of employment are provided to all staff and that all relevant

employment legislation is followed. Ensuring implementation of the practices

employment policies and procedures.

Information technology

Responsibility

for the computer system, including organising any maintenance and developments

to the system. Ensure compliance with Data Protection legislation.

Premises and equipment

Responsibility

for monitoring of security or premises, arranging repairs and maintenance of

premises, services and equipment.

Ensuring

that the practice complies with aspects of Health & Safety at Work (HASAW)

legislation.

Patient services

Implementing

and maintaining systems to receive patient enquiries and suggestions, including

oversight of the practice-based complaints procedure.

Reviewing

and updating the practices information leaflet/website, practice publicity and

health education material.

Future planning

Keeping

abreast of developments within the NHS that might impinge on the practice or

individual partners and offering options for consideration by the partners.

External relationships

• Ensuring
• efficient internal and external communication, including being the focal point
• for contact with the primary care organisation, solicitor, accountant and other
• bodies
• Day to Day Duties
• Leads and is responsible for completion
• and submission of SSP Health audit schedule

KPI Reporting

• Local Standards
• DES
• LES
• CQC compliancy
• The PM will
• take the role of Registered Manager for CQC purposes.

Leads on the

monthly checks and ongoing compliancy

Patient Surveys

F & F Tests

Annual Patient

survey

Exception reporting

Low and high

level exception reporting review and compliance

Important patient register

Leads on the

monitoring and maintenance of the register

Training & Appraisals

• Oversee
• Appraisals / Performance reviews
• Monitoring
• of training for all (clinical and Admin) staff

Responsible

for proposals of training requirements for staff.

Caldicott Guardian and

Information Governance leads

Leads

on IG Compliance, Governance & Quality

ICB attendance and

compliance

PM

meetings

Peer

reviews

Forums

Leads

on the work required for the clusters

Medicine

management

PPG

Take the lead

for the practice which will involve attending meetings and co-ordinating

events, production of minutes, completion of actions

Daily/Weekly

tasks

Stock management and ordering on

the extranet

GP Rota verification

• Staff queries/Concerns
• Enhanced Service Delivery
• Optimise ES
• delivery within the practice

Manage systems

to ensure processes in place

Claims

Monthly claims

PH, PPA,

FFT

Quarterly

claims OpenExeter/Claim form

Standards

Childhood

immunisations

Minor

surgery

ICB

• Annual claims
• Extended access
• Winter
• pressures

Finance

• Petty cash management and
• reconciliation
• Private Income management,
• completion of forms and reconciliation
• Recruitment and retention of staff
• Staff
• inductions

Management and

monitoring of staff training and matrix

Support/mentor

of staff

Oversee and monitor/manage appointment

systems

Induction of GPs

• Management of GPs
• Operational Management
• Convene
• meetings/prepare agendas/distribute minutes

Ensure premises

properly maintained/cleaned and equipment functioning/maintained

Practice

keyholder

Oversee repeat

prescribing systems

Complaints

• Management
• Complaints management and annual analysis
• SEA Management
• SEA management and annual analysis
• Meeting attendance
• SSP Health PM
• meetings