Administration Officer –Options 4 CYP/ Single Point of Access
Job Description
To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.
To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.
Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet
Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets.
Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers
Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets
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