Business Services Attendant

Business Services Attendant

Support Services - Operations | Melbourne

About us

We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.

About the role

As a Business Services Attendant, you will work closely with the Business Services Manager to support key areas of the business and provide all-round assistance. This an entry-level hybrid role encompassing facilities, reception, and mailroom responsibilities, with key duties including:

Reception

Provide reception desk coverage as required.

Manage meeting room bookings through the room booking system.

Answer incoming calls while providing reception coverage.

Records and Safe Custody

Assist with the retrieval of documents in safe storage

Archiving documents and arranging safe custody of documents

Answering internal queries regarding records and documents in safe custody

Mailroom

Perform basic mailroom duties and provide coverage as required.

Carry out the daily mail run to the Post Office

Distribute paper supplies and stationery throughout the office.

Facilities

Ensure all meeting rooms are clean and prepared for meetings as required

Assist with the setup of boardroom functions in conjunction with the Catering team

Perform Facilities requests including basic office maintenance, chaperoning service contractors in the tenancy, assisting with office moves and on-boarding/off-boarding staff members

Assisting with any additional administrative duties as necessary.

This role is based on a 7.5-hour working day within our standard business hours of 8.00am – 5.30pm. Start and finish times will vary in line with team and business needs.

About you

You are a team player with a professional and courteous approach, combined with a strong client service focus. You have excellent communication skills, are adaptable, and are keen to learn across different areas of the business. As a quick learner who demonstrates initiative, you work efficiently in a fast-paced environment where priorities can shift and urgent matters arise. Flexible and able to multitask, you remain calm under pressure and effectively manage competing demands.

Ideally you will

Maintains confidentiality and demonstrates discretion

Strong attention to detail, with a good sense of prioritisation in completing tasks

Proactive, hands-on approach

Physically capable of performing the facilities-related hands-on duties required in the role

Competent in Microsoft Office Suite, particularly Outlook, Word and Excel

* Excellent communication skills

Why join Maddocks?

Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:

A diverse and inclusive workplace: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.

Career Development: Learn and develop through structured learning and development programs at each stage of your career and study support programs.

Community involvement: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.

Wellbeing & Benefits: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.

To be eligible for this role you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.

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