Call Handler

Ability to use the high tech switch board console efficiently and with confidence

Accurate recording of emergency telephone referrals for critically ill babies, children and Adults through a high-tech switchboard .

Accurate data entry of patient information and referral data/information onto multiple systems that are used by the different services for CoMET, CenTre and ECMO database.

and Transfer information succinctly and efficiently to .

Maintain contact information for team members, ensuring smooth, efficient and professional communication at all times.

To track the transport teams current position and journey progress, ensuring smooth, efficient and professional communication at all times. Efficient conference calling is paramount to the service, ensuring clear and concise communication throughout the transport process.

Ensure the Team Leader on shift is always informed of any service issues, as well as identifying and reporting any delays or interruptions in service continuity, including staffing issues to the management team and appropriate department.

Any other office or administrative duties as necessary and as required by the service including providing appropriate cover.for example downloading and collating recording for clinical staff to listen to in relation to complaints or investigations

Assist the team leader in producing activity, audit and outreach reports as required

To ensure that all documentation is scanned to the database and hospital systems. Check and update relevant forms daily. Responsible for photocopying, preparing and distributing referral information as required, always maintaining confidentiality.

To also ensure that cases are referred onto the cleric data base used by SJA in order that transfers can be allocated to SJA crews promptly and transfers teams mobilised as soon as possible. This also allows for the transport teams location and progress to be monitored.

Please refer to JD/PS for more details