Call Referral Operator

Receiving referrals via telephone, email and post, and scanning and processing these to strict deadlines. Checking these referrals for inaccurate or incomplete data and following up where necessary.

Working across multiple services, including booking and cancelling appointments using different clinical units, referral routes and criteria, adding, moving and removing patients to and from clinical waiting lists.

Communicate with a wide range of staff and patients, across multiple services, to advise on length of waiting list times, general appointment queries, etc.

Co-ordinate messages / instructions between various clinical staff and teams.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.