PCH Care Co-ordinator

Clinical

• Under the direction of senior clinician add patient care plans
• Use electronic systems to input and access information as required by the senior clinician
• To receive and gather complex sensitive information and accurately document the information
• Under the supervision of senior clinician undertake communication to identify the needs of the patient or referrer to ensure all information is gathered, documented and forwarded on using the correct pathway following ECCH process
• Liaise directly with social care colleagues to ensure appropriate patient response
• Under the supervision of senior clinician conduct patient deferred visit calls where appropriate
• Liaise with professional colleagues both within the team / organisation and with external partners
• Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures
• Undertake calls to inform patients of deferred visits
• Professional
• Be able to communicate with patients / clients / relatives
• Having an excellent telephone manner, holding the PCH triage phone
• Monitor PCH Monthly planner and caseloads to ensure all visits are allocated, identifying any patients that may be missed
• Data quality check waiting lists
• Conduct the Lone worker checks for the PCH
• Monitor and follow up on PCH equipment tasks
• Communicate positively and effectively
• Be adaptable, work with integrity and be trustworthy
• Recording details of all contacts with patients and other professionals using SystmOne (S1) as appropriate
• Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively

Organisational

Actively give and receive feedback in a constructive manner

Support data collection and audit

Work as part of a team

Understanding of multidisciplinary and integrated working

Own their individual responsibilities and develop team objectives

To participate in staff appraisal

Contribute to creating improvement, transformation and innovations of services

Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration

Actively contribute to improving the health and well-being of the populations that is served

Contribute to financial performance and target delivery

Signposting of callers onto other appropriate services as directed

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.