Care Partner - Aged Care

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Care Partner , you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person-centred care that enables them to age well at home or in a place of their choosing.

Our Care Partnering team is growing we are seeking 2 full-time Care Partners to join us in a hybrid capacity - one based in our Wollongong office and the other in our Nowra office.

Key Accountabilities

Build trusted relationships with customers and support them to achieve their goals at home.

Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.

Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.

Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.

Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.

Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.

Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

What You’ll Bring

Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.

Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.

Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems

Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.

Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.

Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers.

Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).

Click APPLY or contact Diti Vora (Talent Acquisition Specialist) at [email protected] for a confidential discussion.

Staying Safe During Your Job Search

Australian Unity is committed to protecting candidates from recruitment scams.

Please be aware that

Australian Unity will never ask you to pay a fee to apply for a role or secure employment.

We will never require you to engage a CV writer, consultant, or other paid service as part of our recruitment process.

Australian Unity employees will only communicate with you using an @australianunity.com.au email address.

All current vacancies are advertised through authorised recruitment channels and on the Australian Unity Careers website.

If you receive communication claiming to be from Australian Unity that does not meet the above criteria, please exercise caution and contact our Talent Acquisition team to verify its authenticity.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

perks

Above award pay rates

Employee perks

Discounts on health, insurance, travel, and more

Supported and paid induction program

Paid travel and KM’s

* Flexible hours