Resource Management Analyst

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity

We have an exciting opportunity for a Resource Management Analyst to join our Resource Management team. This role is essential in aligning workforce capacity with forecast demand, ensuring both customer-facing and back-office teams are supported to deliver service outcomes across multiple channels efficiently and sustainably.

As a Resource Management Analyst, you will lead forecasting, workforce planning, and capacity management activities that enable the business to balance customer demand, operational performance, and cost efficiency. Partnering with operational leaders and stakeholders across a portfolio of Retail businesses, you will provide actionable insights, identify emerging trends, and develop workforce strategies that ensure the right resources are in the right place at the right time. Through data-led decision-making, you will help drive customer, employee, and commercial outcomes across both customer-facing and back-office operations.

This is a hands-on workforce management role suited to someone who enjoys working with data, translating insights into meaningful recommendations, and balancing competing operational priorities in a fast-paced environment.

Key responsibilities include:

Developing accurate short, medium and long-term forecasts across inbound, outbound, webchat and back-office channels

Working with stakeholders to understand business drivers, assumptions and upcoming changes that may impact demand and resourcing requirements

Creating and optimising rosters and schedules aligned with forecast demand, customer needs and commercial objectives

Managing planned and unplanned activities, including training, meetings, leave and resource requests

Analysing business performance, customer demand, call drivers, seasonal trends, marketing campaigns and operational impacts

Providing clear insights and recommendations to improve customer experience, workforce utilisation and business performance

Supporting capacity planning, recruitment recommendations and real-time workforce management activities

Building strong stakeholder relationships and clearly communicating workforce management concepts, assumptions and recommendations

Contributing to process improvements, workforce planning initiatives and the Resource Management community of practice

Maintaining workforce management processes, documentation and standard operating procedures in line with industry best practice

About You

You’re an analytical and highly organised workforce management professional who is comfortable working with complex data, competing priorities and changing business requirements. You can translate workforce data into practical insights and confidently communicate your recommendations to a range of stakeholders.

You bring strong attention to detail, sound judgement and a customer-focused approach. You enjoy working collaboratively across teams while taking ownership of your portfolio and delivering accurate, timely outcomes.

You enjoy working with data, take pride in accuracy and can work effectively both independently and as part of a collaborative team. Experience in workforce management, resource planning, rostering or scheduling would be highly regarded but is not essential.

You will bring:

Proven experience in forecasting, scheduling, rostering, and workforce modelling using Aspect WFM

3+ years’ experience in Workforce Management preferred

Strong understanding of Workforce Management principles and methodologies

Experience supporting outbound and back-office operations, including capacity planning

Advanced skills across the Microsoft Office suite, particularly Excel

Exposure to Genesys telephony systems preferred

Experience using Salesforce

Strong analytical and problem-solving skills, with the ability to translate workforce data into practical insights and recommendations

Strong stakeholder management and communication skills, with the ability to clearly explain workforce assumptions, impacts and recommendations

Excellent organisational skills, attention to detail and the ability to manage competing priorities

* A collaborative, customer-focused approach and commitment to delivering accurate and timely outcomes

Applications will close on Tuesday, 3 November 2026.

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Flare/Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.

perks

Discounted Health Insurance

All permanent employees enjoy a 12% discount on our health insurance cover as well as having all waiting periods halved.

Parenting benefits

All permanent employees have access to 14 weeks paid parental leave.

Discounted general insurance

Employees receive between 10 - 20% discounts on insurance like home & contents, travel, and pet insurance.

Career opportunities

Whether it's building your career or building your team, we are here to support you with numerous internal development opportunities.