Case Manager II - Full Time

**JOB TITLE** Case Manager II

**SUMMARY:**

Selected candidates will provide professional case management services using evidence based assessment and treatment planning as a guide to assist clients in addressing social determinants of health, closing HEDIS gaps, and provide care coordination with internal and external medical providers.

**EDUCATION AND EXPERIENCE**

Education

Tennessee Requirements: Bachelor’s degree required; degree in behavioral health related area preferred. If the bachelor’s degree is not in a behavioral health related area, 15 of the college level semester hours of coursework must be in behavioral health OR a minimum of one year’s experience in a behavioral health setting.

Virginia Requirements: Bachelor’s degree in behavioral health related area preferred.

Licensure: Must possess or obtain highest level of licensure appropriate to degree. Valid driver’s license.

Certification: Must possess or obtain highest level of certification appropriate to degree.

Experience: Experience in mental health, substance abuse or intellectual disabilities preferred.

Knowledge/Skills

Verbal/written communication skills. Ability to maintain composure in difficult situations.

Ability to safely operate motor vehicle.

EQUIPMENT: Computer, fax, copier, motor vehicle and any other equipment required to perform the functions of the position.

**MAJOR DUTIES AND RESPONSIBILITIES**

• Engage individuals through assessment and treatment planning using a trauma informed approach as to obtain critical and through information provide written documentation of information obtained and exercise good judgment in evaluating situation, making decisions and implementing effective strategies.
• Provide assessment, service planning, crisis assistance, and linkage, referral and advocacy to/for referred individuals.
• Provide written documentation to complete all necessary chart work in accordance with policy on admissions treatment and discharges in a timely manner.
• Maintain client confidentiality according to Center policies.
• Remain current in knowledge of community resources and how to access those resources.
• Keep supervisors apprised of all critical or emergency situations.
• Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with center policy and procedures.
• Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration.
• Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient psychiatric facility.
• Be available to consumers 24 hours a day for crisis assistance. After hours, the agency’s after hours system may be utilized; however, the on-call staff as appropriate may contact the Case Manager.
• Must be able to safely operate a motor vehicle to ensure the delivery of community based services
• Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed.
• All other duties as assigned.

**PERFORMANCE RESPONSIBILITIES**

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

• Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
• Exercise necessary cost control measures.
• Maintain positive internal and external customer service relationships.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Plan and organize work effectively and ensure its completion.
• Demonstrate reliability by arriving to work on time and utilizing effective time management.
• Meet all productivity requirements.
• Demonstrate team behavior and must be willing to promote a team-oriented environment.
• Represent the organization professionally at all times.
• Demonstrate initiative and strive to continually improve processes and relationships.
• Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

**Frontier Health is a Trauma-Informed Workplace.**

At Frontier Health, we prioritize a culture of **safety, trust, support, and inclusion**. As a trauma-informed workplace, we foster a supportive environment where every employee is **valued, supported, and empowered** to thrive.