Client Services Coordinator (Quoting & Order Coordination)

Private MPLS, SD-WAN and Internet Connections for business customers

Voice Services

Voice Lines or Cloud PBX Voice Services to replace your old phone system

Physical and Network Security

Monitor, alert and protect your facility and network

Colocation Facilities

Full or Partial Cabinets in a highly connected, private and Secure Data Centre

JOIN OUR TEAM

Frontier Networks is in the business of building broadband infrastructure and voice services. We have, by far, the largest network with the most significant overall reach.

Frontier Networks is a ‘game-changer’ in our industry – where others provide mediocre coverage, weak execution, and ineffective support; Frontier excels with our 100 percent coverage connectivity solution that rivals everyone. Not to mention, our commitment to having customers experience our company’s culture.

We are passionate about what we do, we take quality and customer support seriously, and our culture places us as one of the most incredible places to work.

EVERY REVOLUTION NEEDS A LEADER

The Client Services Coordinator (Quoting & Order Coordination) at Frontier Networks is all about making things happen—handling quotes, coordinating service updates, and keeping our clients happy and informed every step of the way.

What You’ll Be Doing

• Be the go-to contact for clients with new service needs, change requests, or questions about existing services.
• Coordinate internally with Sales, Project Management, and Technical Account Managers to keep projects moving.
• Perform service lookups and bandwidth availability checks for customer quotes and proposals.
• Identify up-sell opportunities for complementary services (and help close them!).
• Act as an escalation point between customers and internal support/implementation teams.
• Support quoting and pricing confirmations, including working with vendors and internal systems.
• Keep clients informed (and feeling great) throughout their onboarding and upgrade process.
• Participate in process improvement and customer satisfaction initiatives.

Who You Are

• You’re proactive, organized, and love working from a task list.
• You’ve got a positive attitude and strong follow-up instincts.
• You have excellent communication skills—email, phone, Zoom—across the board.
• You know how to manage priorities, juggle tasks, and see things through.
• You’re customer-obsessed and committed to building long-term client relationships.

What You Bring

• 3–5 years of experience in a client-facing or coordination role (telecom/IT a strong asset).
• Experience working with quoting tools, order portals, or project coordination systems.
• Strong Excel skills (and bonus points if you’ve used BI or query tools).
• Familiarity with telecom/data services (Internet circuits, SIP/VoIP, vendor management).
• A completed college or university education.
• Reside in the Toronto/GTA region with the ability to commute to our 530 Kipling office for training and on-boarding.

What Makes Us Different

We’re not a telecom giant—we’re a client-first, no-politics, fast-moving business that values hard work, great people, and shared wins. We celebrate progress, learn from mistakes, and believe in a culture of accountability and good vibes.

At Frontier Networks, we take a flexible approach to where work happens. Some roles are naturally better suited to being in the office, while others can be performed just as effectively from home. The key factor is individual performance and how well outcomes align with the measurements we have in place. We’ve found that some team members thrive in the office environment, while others are more productive remotely—and both are valid. That said, new employees are encouraged to begin their journey in the office to ensure a strong onboarding experience and meaningful connection with the team. If you’re highly qualified but located outside our core office area, we still encourage you to apply. We welcome all skilled candidates and are committed to finding the right fit for each role.

APPLY NOW

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Name *

City *

Phone *

Email *

Tell us about yourself: *

Tell us about your work history: *

Rate your Microsoft Excel Skills! *

• I am a genious!
• I am pretty awesome and I can run vlookup's and other advanced features.
• I probably should not apply for this job :)

Where did you go to school, when and what did you take? *

Why do you want to work here? *

Do you know anyone that works here? *

Are you legally able to work in Canada? *

Are you able to work out of our Etobicoke Office? *

What is your Linkedin address? *

Do you have knowledge of or experience with business internet and phone services (e.g., fiber, SIP/VoIP, static IPs), and are you comfortable discussing them with clients or internal teams? Please explain.

Quoting & Proposal Development *

Quoting & Proposal Development - Have you created or supported the creation of quotes or technical proposals for business telecom services—and are you comfortable pricing out internet or voice solutions using internal tools or vendor portals?

Service Coordination & MACD Support *

Are you familiar with move/add/change (MACD) requests such as adding or removing phone numbers or users, and have you helped coordinate these changes with clients or vendors?

Telecom Billing Familiarity *

Do you have experience reviewing or discussing telecom billing (e.g., verifying service charges, responding to client invoice questions), and are you comfortable working with billing teams or systems?

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