Contact Centre Representative

Contact Centre Representative - Nightshift

Are you a detail oriented professional with strong administration and communication skills? Our client is seeking a proactive Contact Centre Rep to join their fast paced team on a temporary assignment.

This role is ideal for someone who thrives in a high volume, KPI driven environment and enjoys coordinating maintenance and service delivery from end to end.

Location & Details

• Location: Wiri, Auckland
• Nightshift: Sunday to Thursday 8:30pm - 7:00am
• Candidates must be flexible and able to commit to night shifts, with the ability to work afternoon shifts (12:30pm–9:00pm) when required
• Pay Rate: $29.82 per hour
• Duration: 6 month temporary assignment
• Start: Immediate
• Key Responsibilities

• Handle high volumes of inbound calls in a professional, customer focused manner
• Log, assess, prioritise, and accurately record maintenance requests within internal systems
• Gather detailed job information through effective questioning to ensure correct work order creation
• Approve and process work orders, including those exceeding standard budget thresholds
• Plan, schedule, and coordinate maintenance activities to meet KPIs and service level expectations
• Manage the work schedule board and adjust dynamically based on priorities and workload demands
• Develop ad hoc reports, including status updates and progress reporting
• Identify system or process issues and contribute to continuous improvement initiatives
• Manage and respond to complaints relating to contractor performance or service delivery
• Maintain accurate and up to date records across all job and maintenance systems
• Key Skills & Attributes

• Strong verbal and written communication skills with a professional telephone manner
• Proven ability to manage high call volumes in a fast paced environment
• Excellent problem solving skills with a proactive, solutions focused mindset
• High attention to detail and accuracy in data entry and documentation
• Strong organisational and time management skills with the ability to manage competing priorities
• Ability to follow structured processes while adapting quickly to changing demands
• Confident handling difficult conversations with customers, contractors and stakeholders
• Strong analytical skills with the ability to identify issues and improve processes
• Ability to work independently while contributing effectively within a team environment
• Quick learner with the ability to adapt to new systems and procedures efficiently
• Successful Applicants Must Have

• Commitment to a 6 month temporary assignment
• Ability to pass a pre-employment drug test
• Clean criminal background check
• Reliable transport
• Excellent communication skills
• Strong punctuality and time management
• * This role would suit someone who has previous experience in building, property, facilities, maintenance or service coordination and is comfortable managing maintenance requests from start to finish.
• How to Apply

Please submit your Expression of Interest, including your CV and cover letter outlining a brief overview of your experience.

Only shortlisted applicants who apply will be contacted.

Applicants must currently reside in New Zealand and hold a valid work or residency visa.