Customer Relationships | Managed Services | Data & IP

About Us:

We are a telecommunications and managed services provider helping businesses manage their connectivity and technology needs. We are seeking a customer-focused professional who combines strong relationship management skills with telecommunications, fixed data & IP knowledge, project coordination experience and an analytical mindset.

About the role:

Reporting to the General Manager, you will work closely with Account Executives and support a dedicated portfolio of enterprise customers. This varied rolebrings together customer success, managed services consulting and service delivery. You will take ownership of customer relationships, coordinate Telstra fixed services and Data & IP projects, and use customer and service data to identify opportunities for improvement.

Working closely with customers, Telstra, third-party vendors and the internal teams, you will help ensure services are delivered effectively, customers understand their technology and opportunities to strengthen customer satisfaction and retention are acted upon.

Responsibilities:

Customer relationships: Build strong relationships through regular engagement, proactive guidance and timely resolution of concerns.

Fixed services: Manage additions, moves and changes to customers’ Telstra fixed services.

Quoting: Prepare Telstra Data & IP quotations and clearly explain service options, costs and delivery requirements.

Project delivery: Manage Data & IP projects, customer meetings, timelines and stakeholder communications, ensuring project management services are appropriately billed.

Vendor coordination: Source and coordinate installation contractors, incorporating supplier costs and MobileCorp’s approved margin into customer pricing.

Telstra collaboration: Help resolve system access and process gaps affecting Enterprise Partners.

Data and improvement: Analyse customer and service data, present insights and recommend practical improvements.

Customer retention: Partner with Marketing on retention initiatives and work across teams using agile principles to improve services.

Onboarding and training: Help new and existing customers confidently adopt implemented technology.

Data analysis and reporting: Prepare customised reports and data models using Excel. Analyse customer, service and expense data to identify trends, answer business questions and provide practical insights to customers and internal teams.

Skills and Experience:

Experience in telecommunications, managed services, customer success or service delivery, with regular customer-facing engagement.

Knowledge of Telstra fixed services and Data & IP solutions.

Advanced Excel and Power BI skills, including data extraction, validation, modelling, analysis and report development.

Experience analysing customer, service and billing data to identify trends, discrepancies and optimisation opportunities.

Ability to translate complex data into clear reports, practical recommendations and presentations tailored to customers and senior stakeholders.

Strong relationship management skills, including leading customer meetings, presenting findings and proactively following up on agreed actions.

Experience supporting customer onboarding, delivering training and encouraging technology adoption.

Strong organisational skills, commercial awareness and a proactive approach to project coordination, problem-solving and customer care.

What we offer:

A competitive salary based on your experience, plus superannuation, and a varied role combining Fixed Data & IP services, customer success and data analytics. Apply and develop your technical, analytical and relationship management skills while making a meaningful impact for enterprise customers.