Customer Service and Sales Support

• Sales Support and Customer Service
• www.ifpgroup.co.nz
• Customer Service / Sales Support
• Manufacturing and Distribution | Busy & Supportive Team | Mangere Location

Join a team that genuinely loves what they do!

We’re a friendly, hardworking group passionate about helping our customers find the right products. We’re looking for an experienced Customer Service / Sales Support professional who can hit the ground running to help drive sales and keep our operations moving smoothly.

• Why You’ll Love This Role
• This is a great opportunity to put your 3–5 years of manufacturing and/or distribution experience to work in a role where your knowledge can make a difference.
• If you’ve worked in the packaging industry, even better—your knowledge will help you understand our products quickly and support both our customers and sales team with confidence.
• You’ll be joining a supportive team that values collaboration, celebrates hard work, and is excited to welcome someone who enjoys contributing, learning, and making a real impact.

What You’ll Be Doing

No two days are the same! You will

• Provide accurate product information, stock availability, and pricing information.
• Prepare detailed quotations, process sales orders, and ensure seamless handoffs to operations or fulfilment teams.
• Monitor inventory levels, track open shipments, and proactively communicate any delivery delays to customers and the sales team.
• Process customer returns, claims, and credit note efficiently and accurately.
• Handle customer inquiries, complaints, and feedback via phone, email, and walk-ins with a solution-oriented approach.
• Coordinate with internal departments (such as warehousing, finance, and product management) to resolve customer issues and expedite orders.
• Support BDM with lead coordination.
• Maintain clean and accurate customer data and interaction histories.
• Prioritise a high-volume workload in a fast-paced, dynamic environment.
• Build and nurture strong, long-term relationships that drive customer retention and repeat business.
• This is a hands-on role perfect for someone who enjoys solving problems, staying organised, and keeping customers happy.

What We’re Looking For

To thrive here, you will have

• 3–5 years’ experience in manufacturing and/or distribution (packaging industry experience would be a bonus)
• Proven end-to-end customer service or sales support experience
• Excellent verbal and written communication skills
• Strong computer and systems skills
• Confidence juggling multiple tasks
• A proactive attitude and a passion for customer care
• A strong track record of reliability and delivering great service
• A passion for sales and growth
• If you enjoy an office environment, can think on your feet, and like being part of a supportive and motivated team, this could be the perfect opportunity for you.

• Why Join Us?
• A genuinely welcoming and positive team
• Fast-paced environment where your industry experience truly matters
• The chance to support a growing customer base
• A role where your strengths and contributions are valued

We’re Excited to Meet You

If this sounds like your next move, we’d love to hear from you. Apply now and take the next step in joining a team that’s passionate, hardworking, and ready to support you.