Customer Service Officer

At Etex, our purpose is building better together. Through partnership and collaboration, we are shaping a new future for our industry and helping to build a better future for all. As an Etex teammate, you’ll have the power to shape how people live and work.

Our teammates create meaningful connections with customers, partners, and each other. A career with us is a journey of growth, where you’re encouraged to learn, lead, and thrive, supported by our commitment to your development and well-being.

About the Role

Ready to join a team where no two days are the same?

We're looking for an enthusiastic and customer-focused Customer Service Representative to join our friendly Northmead team on a 12-month contract, with the potential for extension.

As the first point of contact for our customers, you'll play a vital role in creating exceptional customer experiences, building lasting relationships, and ensuring every interaction leaves a positive impression.

What You'll Be Doing

Deliver outstanding service to a loyal and established customer base.

Manage customer orders, enquiries and account requests across multiple channels.

Support customers with product information, quotations and freight enquiries.

Coordinate with warehouse and logistics teams to ensure seamless order fulfilment.

Expand your product knowledge through comprehensive training.

Contribute to a positive, collaborative and safety-focused team culture.

What Makes You a Great Fit?

You'll thrive in this role if you enjoy helping people, solving problems and working in a fast-paced team environment.  You'll bring:

Previous customer service experience in an office-based environment.

Confidence handling customer and sales enquiries.

Experience with SAP, Salesforce, or the ability to quickly learn new systems.

Strong communication and relationship-building skills.

Excellent computer skills and attention to detail.

A positive attitude, team-first mindset and passion for delivering great service.

Our Teammate Perks

Etex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth.

Yearly salary reviews

EAP services for you and your family

Reward and recognition program

Paid Parental Leave for Primary and Secondary Carers

Fully supported training

Great culture, supportive team environment; we work together and help each other “enjoy a laugh whilst working hard”

If you're looking for more than just a customer service role and want to be part of a company that values people, rewards effort, and provides genuine opportunities for growth, APPLY NOW!

We are an equal-opportunity workforce committed to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful.