Customer Service Representative Georgia 3297006 I.Html
Job Description
To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for various services, and ensure compliance with organizational guidelines while working evening shifts.
##### Key responsibilities:
Handle member inquiries related to eligibility, benefits, billing, and service reviews, ensuring accurate and timely responses
Document conversations and interactions with members according to established procedures to maintain compliance and quality service
Collaborate with internal departments to resolve complex inquiries and promote effective service recovery strategies
##### Required qualifications:
Minimum two (2) years of customer service or KP member-interacting experience
High School Diploma or General Education Development (GED) required
Must pass Classification Assessment and knowledge checks during training
Minimum typing speed of 30 WPM (typing test must be current within one year)
Demonstrated ability to manage work with minimal direction and interact effectively with diverse teams
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