Customer Services Officer
Job Description
About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.
What we look for in a Customer Services Officer:
Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service. You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.
Key responsibilities include:
Process customer queries, via phone, email and face-to-face queries
Adhering to company national standards of service excellence at all times
Data entry
Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc. where required
Hours for this role are Monday to Friday, 8.00am - 5.00pm and rostered Saturdays 7.30am - 9.30am
Key attributes
Results-driven with natural problem-solving skills
Understanding that complaints are opportunities to build better customer experiences
A high level of accuracy and attention to detail
Excellent data entry skills and experienced with Microsoft Office
* People-person; great listening skills; can build rapport with customers and colleagues
If you're ready for the next step in your career, submit your application now! Please include your CV and cover letter detailing your experience and suitability for this opportunity.
All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.
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