Customer Services Officer
Job Description
Customer Services Officer
About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.
About the Role
Based in Hamilton, the Customer Services Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you'll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers' freight is getting where it needs to be.
This is a Full time position. Hours are 9am - 5.30pm Monday to Friday with rostered Saturdays.
Key responsibilities include
- Overseeing reception counter and responding to visiting customers
- Handling customer queries via phone and email
- Data entry and processing of misdirected/undeliverable freight
- Assisting in operational and admin duties as required (parcel sorting, scanning etc
About you
- You have proven success in creating positive customer experiences
- Demonstrable data entry skills and competency with MS Office Suite
- You can bring transferable service skills to the fast-paced logistics industry
- Team player who has a strong desire to make a real difference with passion
Join us and in return we can offer
A supportive team environment
Onsite parking
* Grow your career with Freightways, an NZX Top 50 company
At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.
All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.
ApplyWave is not an employer or a recruitment agency. You apply to each employer directly — we find their contact and write your letter. Real employers never charge money for a job or a visa sponsorship.
Immigration New Zealand
Available in 2 Locations
More from New Zealand Couriers
Visa Sponsorship Data
AI Resume Tailoring
Example
Tailor your resume for Customer Services Officer roles
- Scores your fit against the posting's own requirements
- Pulls the skills and keywords it names into your bullets
- Exports as PDF or Word, ready to submit
AI Cover Letters for Customer Services Officer
Generate tailored cover letters, recruiter emails, and LinkedIn messages matched to your resume.
- Tailored to your resume & job
- Cover letters, emails, LinkedIn messages
- Professional tone, your experience