Customer Success Manager 3292664 I.Html

Posted Yesterday

Job Description

Leading a team of Customer Success Managers, the full-time Manager, Customer Success (Scaled & Digital) will develop and execute digital engagement strategies while overseeing customer health and retention initiatives in a remote environment.
##### Key responsibilities
Provide leadership, coaching, and professional development to the Customer Success team, ensuring accountability for customer outcomes
Develop and implement scalable digital engagement programs, including office hours and targeted communications, to enhance customer satisfaction and retention
Track and measure the effectiveness of programs and collaborate with cross-functional teams to align customer success initiatives with organizational goals
##### Required qualifications
At least 5 years of experience in customer success or a related field, with a minimum of 3 years in a leadership role
Proven experience in building digital or scaled customer success programs and managing renewal and expansion strategies
Strong presentation, facilitation, and writing skills for effective customer communications
Proficiency with Salesforce, Hubspot, or similar CRM and customer success tools
Familiarity with Electronic Health Record software and the human services sector is a plus

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