Customer Support Advisor

Summary

• Salary: 32,400.00
• Grade: PO
• Reporting Line: Team Leader
• Contract Type: 18 months Fixed Term Contract, Full Time
• Location: 1 Future Walk, Chesterfield
• Closing Date: 12/11/2026
• What to expect

As a Support Advisor within our Network Reconciliation Team, you will play a vital role in reviewing branch discrepancies within the Postmaster’s system. You will proactively review discrepancies including stock, as you monitor the system and contact Postmasters directly to ensure they understand the process.

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Support Advisors will have the opportunity to build meaningful relationships and create positive change for Postmasters and the wider business. Due to the expertise you will develop in the role our Support Advisors have genuine career development opportunities due to their extensive knowledge of the business, so this really is a great role for someone looking for a career.

How our people behave is as important to Post Office, as what is delivered. The Support Advisor will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave (rising to 30 after 2 years), plus bank holidays

Generous pension scheme with minimum 10% employer contribution

Access to 24/7 digital GP services and our Employee Assistance Programme

6 x Life assurance and income protection after 12 months service

Over 400 online courses, mentoring, apprenticeships, and development programmes

Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will have a passion for Customer Service and a great telephone manner.

As a Support Advisor within our Network Reconciliation team, you will have experience working in Administration. In addition, the successful candidate will:

Possess strong IT skills with experience using Microsoft Office applications

Be flexible, adaptable, and able to demonstrate a proactive, can-do attitude

Be a motivated team player with a positive mindset and strong work ethic

Have excellent communication skills, both over the phone and through written correspondence, with the ability to build effective relationships with colleagues and customers

* Demonstrate an analytical mindset with high attention to detail and accuracy

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.