Customer Support Advisor

Summary

• Salary: £32,400 per year
• Grade: PO
• Reporting Line: Service Centre Manager
• Contract Type: Permanent, full time
• Location: Chesterfield/Hybrid
• Closing Date: 26/10/26
• Please note, if successful in this role, your contractual job title will be Support Advisor
• What to expect

As a Support Advisor within our Branch Support Centre you will be the first point of contact for all Postmaster queries. By showing a passion for resolution and showing Postmasters empathy by truly listening to them and putting yourself in their shoes, you’ll effectively deliver consistently high levels of Postmaster satisfaction via all contact channels

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Branch Support Centre is the gateway to a truly fantastic career within Post Office as you receive a 1st class 6 week training programme on arrival followed by continual development and genuine career opportunities throughout your time with us.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave (rising to 30 after 2 years), plus bank holidays

Generous pension scheme with minimum 10% employer contribution

Access to 24/7 digital GP services and our Employee Assistance Programme

6 x Life assurance and income protection after 12 months service

Over 400 online courses, mentoring, apprenticeships, and development programmes

Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What you’ll need to succeed

• Someone with a passion for Customer Service with a great telephone manner
• IT literacy ideally with Microsoft packages
• Have call centre experience
• Have the flexibility to work on a rota covering Monday to Friday 8am-7.30pm and on average 1-2 Saturdays per month
• About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

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