Director, Product Management

As the Director of Product Management), you will set the strategic vision and direction for the Eligibilities portion of the RCM portfolio and lead a team of Product Managers to deliver measurable business and customer impact. You are an experienced product leader with customer empathy, systems thinking, and a track record of scaling SaaS RCM platforms in complex environment – and translating strategy into consistent, high-quality execution.

In this role, you will operate as a portfolio leader – aligning long-term strategy with disciplined execution, building repeatable delivery systems, and ensuring our investments drive meaningful outcomes for dental practices across the U.S. You will collaborate closely with engineering, design, product marketing, sales, customer success, support, and executive leadership to bring differentiated solutions to market on time, at quality, and with measurable adoption and financial impact.

The Product Management team at Henry Schein One translates customer needs and market opportunities into a cohesive strategy and roadmap that delivers value across the dental ecosystem. As a Director, you will elevate product craft, drive cross-functional alignment, and ensure your team executes with clarity, accountability, and customer focus.

This position will be remote in the United States with up to 20% travel.

What You Will Do

Portfolio Leadership & Strategy

Own the vision, multi-year strategy, and performance of the Eligibilities product portfolio

Define and communicate a compelling roadmap aligned to company objectives, financial targets, and customer outcomes

* Balance innovation, technical investment, and operational excellence to scale the Eligibilities platform

Team Leadership & Development

Recruit, develop, and lead a high-performing team of Product Managers

Establish clear expectations, operating rhythms, and performance standards

Coach and mentor PMs to elevate strategic thinking, customer discovery, prioritization rigor, and executive communication

Build a culture of accountability, curiosity, and continuous improvement

Customer & Market Insight

Champion a deep understanding of customer needs, workflows, and pain points through structured discovery and research

Use data, analytics, benchmarking, and competitive insights to inform strategic decisions

* Ensure the voice of the customer is embedded in every stage of the product lifecycle

Execution & Cross-Functional Leadership

Partner with Engineering and Design to deliver high-quality, scalable solutions with predictable release cycles and clear success criteria

Translate portfolio strategy into actionable quarterly plans with defined milestones, KPIs, and ownership

Ensure disciplined prioritization, scope management, and trade-off decisions to protect delivery timelines and maximize impact

Collaborate with Sales, Marketing, and Customer Success to ensure successful launches and revenue realization

Drive end-to-end accountability from discovery through post-launch adoption and optimization

Proactively identify delivery risks and remove organizational obstacles to maintain momentum

Navigate dependencies across business units and influence alignment in a matrixed organization

Establish feedback loops that continuously improve execution quality, speed, and customer outcomes

Operational Excellence & Communication

Establish durable operating rhythms, governance models, and portfolio review cadences to ensure alignment and transparency

Implement metrics-driven product reviews that track delivery predictability, adoption, ROI, and customer value realization

Communicate progress, risks, and outcomes effectively to executive stakeholders with clear recommendations and decision framing

Ensure post-launch measurement and continuous optimization are embedded in team workflows

Industry Leadership

Stay current on Revenue Cycle Management trends, regulatory considerations, and competitive dynamics

Identify new growth opportunities and partnership models to expand our market leadership

What You Will Have

10+ years building and scaling enterprise SaaS products, with a track record of delivering measurable business outcomes

3–5 years leading and developing high-performing Product Management teams with clear accountability for results

5+ years of experience in Revenue Cycle Management solutions

Bachelor's Degree in a related field preferred

Demonstrated success owning portfolio-level strategy and translating it into predictable, high-quality execution across complex product ecosystems

Proven ability to drive prioritization, manage trade-offs, and deliver customer-facing and platform initiatives on schedule while balancing innovation, scalability, and technical health

Systems thinker who connects long-term vision to quarterly plans, KPIs, and release commitments

Proven ability to influence without authority and lead cross-functional teams in a matrix organization

Data-driven decision-maker with financial acumen and the executive presence to clearly communicate progress, risks, impact, and trade-offs

Proven ability to influence without authority in a matrixed organization, with a customer-obsessed mindset and commitment to developing others

The posted range for this position is $170,000 - $215,000which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people

A career in the healthcare technology industry, with the ability to grow and realize your full potential

Competitive compensation

Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.

In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.