Electronic Security Support Engineer
Job Description
Electronic Security Support Engineer Aotea Security, Enterprise Support Team
Love solving technical problems? Want to work on the security systems behind some of New Zealand's biggest banks, government departments and enterprise clients? Join our Enterprise Support team.
Aotea Security is one of New Zealand's leading electronic security providers. Our Enterprise Support team keeps our clients' systems running every day, nationwide.
About the role
This is a support-first role. You will be the person technicians and clients rely on to keep systems running and problems solved. Alongside that, you will administer and configure electronic security platforms such as access control and CCTV. Please note this is not a general IT infrastructure role.
Full-time, office-based, standard business hours
Based in Auckland ideally, but we have offices across New Zealand, and the right applicant can work from their nearest one
Rostered on-call, typically one week in four, as part of the team roster
Experienced applicants who can hit the ground running are preferred. If you are earlier in your career but have strong technical aptitude, we would still like to hear from you. Responsibilities will be matched to your experience.
We are looking for people who take ownership and go the extra mile. If that sounds like you, we want to hear from you.
What you'll do
Provide remote technical support to field technicians and national clients
Troubleshoot, diagnose and resolve security system issues
Manage tickets, escalations and system changes
Administer, configure and programme electronic security platforms
Support data, documentation and asset management
Work with senior support staff and national project teams
Contribute to improvement initiatives and national projects
What we're looking for
Strong technical and problem-solving skills
Clear, confident communication
Calm under pressure, able to juggle multiple calls and priorities without missing a beat
Reliable, organised and able to work independently
A drive to go above and beyond. You take ownership and are never satisfied with "good enough"
A genuine interest in learning and growing
Hands-on experience with electronic security systems (strongly preferred)
Experience with any of these is a big advantage
Access control and intruder: Gallagher, Integriti/Tecom, ICT Protege GX/WX
CCTV: Milestone, WAVE/NX, March Networks, Genetec, Avigilon, Geutebrück
Intercoms: Jacques, 2N, Aiphone
Networking: Cisco, Allied Telesis
IT: Windows, Windows Server, virtual machines and networking
Help desk or technical support, ideally in a busy, high-volume environment
Other electronic security systems
What's on offer
Competitive hourly rate, based on experience
Overtime rates and on-call allowance
Laptop and phone provided
Full training on AroFlo, Zendesk and our core systems
Funded vendor certifications to build your expertise
A supportive national team with real room to grow
Requirements
* Have or be able to obtain a Certificate of Approval (CoA) for security work
How to apply
Apply via Seek with your CV. In your cover letter, tell us which security systems you have worked with and at what level.
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