Enhanced Role Pharmacy Technician - Homecare and Procurement

Communication and Relationship Skills

The post holder will

• Act as a key point of contact between pharmacy, clinical teams, homecare providers, wholesalers, manufacturers, importers and regional/national procurement teams, maintaining effective working relationships.
• Liaise with suppliers and the pharmacy procurement team regarding price discrepancies between orders and invoices.
• Liaise with wholesalers and suppliers to ensure timely delivery of medicines.
• Communicate with pharmacy staff and healthcare professionals regarding stock shortages and availability.
• Resolve discrepancies relating to products, strengths, quantities and prices.
• Liaise with the Trust Finance Team regarding delays in invoice payments.
• Escalate issues relating to wholesaler or company accounts to the Chief/Senior Pharmacy Technician.
• Respond to non-clinical enquiries from internal and external customers, referring clinical queries appropriately.
• Report ARX issues to the Informatics Team.
• Inform relevant pharmacy staff of unlicensed or imported medicines requiring checking.
• Report medicines that are not FMD compliant to the Senior Technician.
• Use tact and persuasive communication when supervising and training staff.
• Liaise with NVQ assessors and trainers, provide feedback and act as an expert witness for new staff.
• Communicate effectively face-to-face, by telephone, email and in writing.
• Maintain high standards of customer service.
• Knowledge, Training and Experience

The post holder will

• Be a qualified Pharmacy Technician to NVQ Level 3, BTEC Pharmaceutical Science or equivalent.
• Be registered with the General Pharmaceutical Council.
• Hold National Accredited Pharmacy Checking Technician (ACPT) accreditation.
• Have recent experience working as a Pharmacy Technician within a hospital pharmacy department.
• Have knowledge of MHRA Good Distribution Practice requirements and the Falsified Medicines Directive.
• Have experience of completing ward storage audits, developing action plans and reassessing compliance against CQC requirements.
• Have knowledge of automated storage cabinets.
• Have recent experience within hospital pharmacy procurement and/or homecare services.

Understand procurement, homecare invo