ERP & Systems Specialist

ERP & Systems Specialist

While this is primarily an ERP technical role focused on customization and integrations, the ideal candidate is comfortable supporting a small portion (20–30%) of IT operational needs related to ERP environments and business systems.

The key responsibilities and how you will make an impact

• Support and lead ERP-related initiatives and projects by reviewing existing customizations and designing effective solutions to business needs, leveraging both out-of-the-box functionality and custom ERP development. A strong critical-thinking and process-improvement mindset is essential.
• Collaborate on troubleshooting and resolving ERP-related issues, identifying root causes and implementing effective solutions.
• Escalate complex issues with detailed reports to vendors for further investigation and resolution.
• Provide timely IT Helpdesk and end-user support in a fast-paced environment, ensuring tickets are resolved efficiently.
• Diagnose and resolve hardware, software, network, and security issues, ensuring minimal disruption to operations.
• Support and troubleshoot Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams, Intune) and Windows-based environments.
• Identifying the root cause of problems and proposing solutions to prevent recurrence.

You are our ideal candidate if you have

• Experience with ERP systems is a must; experience working with ERPs such as Acumatica, NetSuite, Epicor, or SAP is highly valued.
• IT related education or experience (e.g. IT certification or diploma in an IT related field)
• Strong knowledge of Microsoft technologies, including Windows OS, Microsoft 365 (Exchange, SharePoint, OneDrive, Teams), and Intune.
• Hands-on experience with system and platform integrations, along with strong database management skills, is required.
• Background in logistics and e-commerce is a plus.
• Strong cybersecurity knowledge.
• Familiarity with VoIP solutions (RingCentral or equivalent).
• Understanding of networking concepts and remote access tools (VPN, Remote Desktop).
• Strong problem-solving skills with an emphasis on quick resolution and preventive strategies.
• Ability to work independently and as part of a team to maintain smooth IT operations.

Soft Skills

• Problem-solving and critical analysis
• Clear and effective communication with users at different levels
• Organization and task prioritization in a dynamic environment
• Teamwork and collaboration with other IT areas

Why join us? (Brace yourself…)

• We offer competitive compensation
• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)
• Continuous Learning Assistance Program reimbursing up to $1,500 per calendar year
• Group RRSP (Non-match)
• 15 Vacation Days to start and scale to 20 Vacation Days.
• Paid Religious Holidays and Volunteer Days
• Flexibility to help you balance work and life
• Corporate GoodLife Fitness Membership Discount
• Supportive leadership team and Culture Committee that works to maintain a positive culture
• Fully stocked snacks, team BBQs and other company paid meals (we love to eat!)

Frontier Dental uses an automated Applicant Screening Tool to assist in reviewing applications. This tool evaluates candidates based on job-related criteria, including skills, experience, and qualifications listed in your application materials.

You may request an alternative, non-automated assessment or an explanation of how the evaluation was conducted by contacting careers@frontierdental.com. All notices and candidate requests will be documented for compliance purposes

Job Type: Full-time

Pay: $70,000.00-$90,000.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Work Location: In person