Field Service Team Leader
Job Description
Client & Role
Our client is looking for an experienced Field Service Team Lead to oversee the day-to-day delivery of IT field services across their client sites. This is a great opportunity for someone who enjoys combining hands-on technical support with team leadership, mentoring engineers and building strong client relationships.
In this role, you'll be responsible for coordinating workloads, managing service priorities and ensuring clients receive reliable and responsive IT support. You'll work closely with field engineers, technical specialists and service delivery managers to resolve issues, manage escalations and maintain high service standards.
We're looking for someone who enjoys being involved in the technical side of things while also taking ownership of team performance, supporting others and finding practical ways to improve service delivery.
Key Responsibilities
Lead and coordinate the daily activities of a team of Field Service Engineers.
Allocate workloads, manage priorities and ensure service commitments are met.
Provide hands-on technical support across end-user computing and ICT infrastructure.
Mentor and coach engineers, supporting their technical development and performance.
Manage technical escalations and coordinate resolutions with internal teams and specialists.
Build and maintain strong client relationships, ensuring clear communication and timely updates.
Monitor service delivery performance, identify recurring issues and drive improvements.
Oversee ticket management, documentation and service reporting.
Ensure work is delivered safely, efficiently and to agreed quality standards.
Key Requirements
Proven experience in IT field services, desktop support or end-user computing environments.
Strong technical understanding of ICT infrastructure, networking and end-user support.
Previous experience leading, mentoring or coordinating technical teams.
Ability to manage competing priorities, allocate resources and oversee service delivery.
Strong troubleshooting skills and confidence providing hands-on technical support.
Experience managing technical escalations and working with clients to resolve issues.
Familiarity with IT service management processes, ticketing systems and service reporting.
Excellent communication and stakeholder management skills.
A proactive, organised and approachable personality, with the ability to remain calm under pressure.
This is a great opportunity for someone looking to take the next step in their leadership career while remaining technically involved. You'll have the chance to support a team of engineers, build strong client relationships and make a genuine impact on service delivery.
If this sounds like the right opportunity for you, apply now or reach out to [email protected]
ApplyWave is not an employer or a recruitment agency. You apply to each employer directly — we find their contact and write your letter. Real employers never charge money for a job or a visa sponsorship.
Immigration New Zealand
More from Alexander James Limited
Visa Sponsorship Data
AI Resume Tailoring
Example
Tailor your resume for Field Service Team Leader roles
- Scores your fit against the posting's own requirements
- Pulls the skills and keywords it names into your bullets
- Exports as PDF or Word, ready to submit
Reach hiring managers at Alexander James
AI Cover Letters for Field Service Team Leader
Generate tailored cover letters, recruiter emails, and LinkedIn messages matched to your resume.
- Tailored to your resume & job
- Cover letters, emails, LinkedIn messages
- Professional tone, your experience