Food & Beverage Supervisor

About our hotel

The James Cook Hotel Grand Chancellor is one of Wellington's most renowned hotels. It is part of the Grand Hotels International group, which operates hotels across New Zealand, Australia, Malaysia, and Singapore. Grand Hotels International is recognised for its high-quality accommodations, exceptional service, prime locations, and excellent conference and meeting facilities.

As the Food & Beverage Supervisor you will be playing a key role in ensuring the smooth operation of all Food & Beverage outlets. You will oversee the efficient management of shifts at the ‘Whitby's’, our 150-seat à la carte and buffet restaurant and the Piano Bar. Additionally, you will supervise our cozy café and bar in the hotel lobby, ‘Sojourn,' which serves a range of offerings from coffee by day to cocktails by night, as well as room service and the Harbour Lounge on the 26th floor. You will also support shifts in our diverse range of Conferences & Events spaces as part of this role . This role offers numerous exciting challenges and opportunities for growth.

The ideal candidates will have at least 1 years of supervisory experience in a large, high-quality operation. They should possess experience in managing teams, demonstrate strong leadership skills, and be energetic team players. A passion for hospitality and a commitment to exceptional customer service are essential. Candidates should also have solid organisational skills, a good knowledge of food and beverage, and the ability to maintain high standards. The role demands a focus on staff training and development and the capability to thrive in a fast-paced, professional environment, requiring quick thinking and adaptability.

The successful candidates must be available for both morning and afternoon shifts, starting primarily at 6:30 am and 3:00 pm, with occasional mid-shifts beginning at 12:00 pm. The position operates on a 7-day rotating roster, so flexibility in availability is required.

The ideal candidates for this role will:

Hold a diploma or postgraduate qualification in Hospitality

Possess a License Controller Qualification

Demonstrate the ability to lead, develop, and motivate a team

Be committed to prioritising customer needs

Exhibit strong multi-tasking and problem-solving skills

Have excellent oral and written communication abilities

Be highly organised and efficient

Bring previous experience in a similar role within a hotel environment

Show a passion for the hospitality industry and a drive to contribute to the success of our hotel across all operations

What we offer our employees

Discounts on accommodation at Grand Chancellor hotels in New Zealand and Australia

Food & beverage discounts at our Wellington property

Reward and recognition programs, including Chancellor Anniversary Nights and the Star Card incentive program

Complimentary duty meals in the staff café

Uniforms provided and laundered

Discounted parking and bicycle storage

Access to a social club

If you're enthusiastic about the Hospitality Industry and eager to join one of Wellington’s most iconic hotels, don't wait - apply online today and be part of something exceptional!