Front of House Supervisor

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honour the Land

About the role:

Permanent Full-time – Minimum of 30 hours a week (including weekends and public holidays as rostered)

Location: Gibbston Valley Wines - Otago, Gibbston

$29.00 to $32.00 depending on the experience

We are seeking a motivated and experienced individual to step into a Front of House Supervisor role. Reporting to the Restaurant Manager, with multiple dining outlets on our property, no two days are the same – you’ll be assisting with the leading a vibrant FOH team, setting the tone for outstanding guest service, ensuring seamless daily operations and supporting on-site events.

Your responsibilities will include:

Leading, training and coaching FOH staff

Overseeing reservations, functions and POS systems

Maintaining high standards of service and presentation

Managing stock, compliance and cash handling

Driving continuous improvement across outlets

About you:

Solid hospitality experience with proven leadership capability (or the readiness to step into a leadership space).

An NZQF Diploma or at least three years of relevant hospitality experience is preferred.

Coaching experience is a distinct advantage, as training staff is an ongoing requirement.

Current LCQ or a commitment to obtain it within the first month.

Strong communication skills, excellent multitasking ability, and a passion for our food and wine experiences.

A positive, energetic approach with a passion for people

Organisational skills and ability to multitask across venues

Eligibility of work in New Zealand without any restrictions.

A reliable method transport since we’re located about 25 mins from Queenstown CBD

If you love working in a stunning natural environment this could be your next move.

Why you will love working for us

Work in a luxury, award-winning environment in a breathtaking vineyard setting alongside one of Central Otago's most iconic brands

A tight knit, supportive team culture driven by shared values

Generous Staff Discounts on our luxury Michelin Key Lodge stays, NZ's #1 Resort Spa treatments, Restaurant dining, Cellar Door, and retail wines.

Expand your wine knowledge through immersive training alongside passionate industry experts.

Opportunities to learn, develop and take on additional responsibilities

Relax and connect with your team over a complimentary glass of wine after your shift.

Staff meals while on duty

Free on-site parking and full uniforms provided

If you’re ready to work somewhere truly special, we’d love to hear from you.Apply now with your CV and a brief cover letter and bring your passion for wine to Gibbston Valley.

\We’re grateful for the interest in joining the Gibbston Valley Wines team. As we receive a high number of applications, we’ll be in touch only with shortlisted candidates.

*\To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role.