Front Office Manager

Nestled on the shores of Lake Wakatipu and surrounded by the Remarkables, Crowne Plaza Queenstown offers breathtaking views right from the heart of New Zealand’s adventure capital. Known for our genuine hospitality, premium service and vibrant team culture, we’re part of IHG Hotels & Resorts - a global brand with a local heart.

We’re looking for a Front Office Manager to help lead our passionate team and create memorable guest experiences every day.

Your day-to-day

Step into a dynamic leadership role as our Front Office Manager, where you’ll oversee the daily running of our Front Office and Concierge teams, ensure responsible service of alcohol, and lead the way in crisis management and hotel evacuations. You'll inspire and develop your team through coaching and training, creating a positive and high-performing culture.

This role is perfect for someone who loves the energy of a fast-paced environment, adapts quickly, thinks outside the box to solve problems, and builds genuine connections with guests and colleagues alike.

This is a permanent, full-time opportunity (40 hours) to make your mark and help shape an exceptional guest experience.

What you'll need

Ability to effectively train, allocate duties, roster, supervise and lead the Front Desk, Concierge/Porters & Night teams.

Confident multi-tasker with strong prioritisation skills to manage tasks and guest needs seamlessly

In-depth knowledge of Queenstown to assist guests with booking tours, transport and activities

Flexibility to work weekends and public holidays as required

Calm and composed in crisis situations, able to take charge and ensure the safety of guests and team members

Oversee and manage hotel bookings and reservations

Willingness to jump in and support your teams on the desk or concierge/portering as needed

Experience with PMS (HotelKey preferred)

Familiarity with payroll and roster systems

Ensuring Health & Safety Procedures are being followed and make suggestions to ensure continuous improvement

Ability to assess guest reviews and feedback to continuously enhance the guest experience

Collaborate and communicate effectively with other departments (Conferencing/Food & Beverage, Housekeeping, Kitchen, Maintenance) to coordinate requests and ensure guests have an exceptional stay

Certifications/Qualifications:

Required:

+ A NZQF Level 4 Diploma OR at least two years of relevant experience as a Duty Manager or 1 as an Assistant Front Office Manager

+ A valid driver’s licence and confidence driving a range of vehicles

Highly regarded (nice to have) but not essential:

+ A current Manager’s Certificate and LCQ

+ A First Aid Certificate

+ A Bachelor’s degree or higher qualification in Hotel Management, Business Administration or a related field

What we offer

Well… where do we start?!

Onsite car parking

Three free duty meals each day – no more packed lunches!

Use of our hotel gym

Access to IHG One Pass, giving you special Employee Room Rates and 50% off Food & Beverage at over 6,000 hotels worldwide

Be part of an award-winning team culture at a New Zealand Certified Best Place to Work 2026.

Access to a wide range of discounts on global brands through our employee benefits platform

Enhanced parental leave

Paid day off to celebrate your birthday

* Proactive wellness leave - and much more!

Do you see yourself as a Front Office Manager?  When you're a part of IHG, you're more than your job title. And that's what we love – the individual talents, interests and dreams that make you who you are.