Global Banking & Markets - Trading Systems Support Engineer - Associate/Vice President - London

**What We Do**

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments, and individuals.

Futures Engineering plays a key role in the firm’s ability to provide liquidity and execution services for institutional clients around the world, two important revenue drivers for the firm. In Futures Engineering we use both open-source industry standard and internal proprietary technologies to build cutting-edge platforms for pricing, execution, and control over each of these millions of transactions.

**Who We Look For**

The Futures business consolidates and expands the firm’s electronic market making and algorithmic trade execution. As part of the Futures Engineering team, Futures Mission Control Engineering partners with Futures Trading to develop and support the pricing and execution services for the firm and its clients. The team is primarily focused on site reliability engineering, including driving automation, improving real-time monitoring, developing metrics to track performance, and managing the release and deployment lifecycle. Team members help support the day-to-day operations of the trading desk and the electronic trading systems; the team is expected to interact closely with Trading & Sales business users.

Candidates must have the technical and analytical skills required to triage and resolve complex production issues and operate well in a fast-paced, high-pressure environment. A propensity to automate manual tasks, appreciation for large-scale, and distributed computing systems will be necessary to succeed in the role. As part of a global support team, you will provide operational and technical assistance for Futures applications and infrastructure, both for external clients and internal business users. In addition, you will oversee every component of the production system to identify and resolve production problems as well as assess the risk of systems changes.

**Job Summary**

• Technical and operational risk management of a fast-paced, multi-asset electronic trading business
• Analysis focused on creating sustainable systems and services that meet uptime and performance requirements through automation
• Finding opportunities for efficiency and cost savings in support process and physical environment
• Partnering with software and infrastructure owners to solve hardware/network issues
• Incident and crisis management
• Significant business interaction across Futures front office
• Participation in system design consulting, platform management, and capacity planning

**Basic Qualifications**

• 5+ years of professional experience in a technical support, SRE, or operations role within a fast-paced trading or financial environment.
• Proven aptitude for understanding complex algorithms, data structures, and software design principles relevant to high-performance systems.
• Solid understanding of Linux operating system internals and networking concepts.
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and mitigate issues under pressure in a real-time trading environment.
• Excellent communication and interpersonal skills, crucial for effective interaction with trading desk personnel and technical teams.
• Ability to effectively multi-task, prioritize, and manage incidents in a dynamic trading environment.

**Preferred Qualifications**

• Direct experience providing 1st, 2nd, or 3rd line support to a trading desk or front-office users.
• Hands-on experience with Site Reliability Engineering (SRE) practices, including automation, monitoring, and incident response.
• Proficiency in at least one scripting or programming language (e.g., Python, Shell Scripting, Java, C++) for automation, tooling, and operational tasks.
• Experience with distributed systems design, maintenance, and troubleshooting.
• Knowledge of financial markets, electronic trading workflows, and the FIX protocol.
• Demonstrated ability to debug, optimize, and troubleshoot code and system performance issues.

**We Offer Best-In-Class Benefits**

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLE

Vice President

OFFICE LOCATION(S)

London

JOB FUNCTION

Software Engineering

DIVISION

Global Banking & Markets