Graduate Service Consultant

This role presents an exciting opportunity to deliver expert advice and support to our client's valued customers. You'll step into the dynamic world of Lending, surrounded by a supportive and collaborative team. This position offers exceptional opportunities for growth and progression.

Details:

8am - 8pm rotating roster

Permanent Full Time position (Onsite)

Bachelor/Certificate/Diploma of Business, Commerce, Banking or Finance preferred

Continuous learning environment and opportunities to develop and grow into other areas of the business

Discounted insurance, including LFI home and contents, motor and travel.

What you'll do:

Respond to customer and business partner enquiries via telephone, email, and webchat.

Produce customer correspondence within agreed service levels and quality criteria.

Resolve customer complaints in accordance with our Internal Dispute Resolution team.

Participate in continuous improvement activities.

Actively self-manage performance and engage in coaching and training to improve performance.

Adhere to policies, standards, and procedures to mitigate risk and meet regulatory guidelines.

What you bring:

Previous experience in a call centre environment is desired, but not essential

Bachelor of Commerce / Finance / Business is beneficial - candidates with degrees in alternative disciplines are also encouraged to apply!

Excellent communication skills across various channels including telephone, email, and webchat.

Ability to adhere to shift schedules and task rosters.

Proficiency in producing high-quality customer correspondence within agreed service levels.

Experience in resolving customer complaints or escalating them as necessary.

Commitment to continuous improvement activities.

What sets this company apart:

Our client is a leading non-bank lender that values career progression and provides exciting opportunities for growth. With a supportive and inclusive work environment, employees are encouraged to develop their skills and advance within the company.

Fresh graduates will find it to be the perfect place to begin their corporate career, as the company offers pathways into key areas like settlements, lending, and brokerage.

The business is dynamic and forward-thinking, fostering a fun, fresh atmosphere where new ideas and collaboration are celebrated. With a strong commitment to continuous development, the company ensures every employee has the opportunity to thrive in their chosen career path.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Karissa Kelly on 03 8628 2279 for a confidential discussion.