Hard FM Manager

Contract Management and Performance Manage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.Lead contract review meetings, challenge poor performance and drive service improvement.Support contract mobilisation, variations and service developments.

Technical Assurance and Compliance Provide assurance that statutory maintenance, PPM, reactive maintenance and lifecycle activities are delivered in accordance with legislation, NHS guidance and contractual requirements.Monitor compliance with relevant statutory, regulatory and NHS estates standards.Undertake audits, inspections and assurance reviews of contractor performance and compliance.

Operational Assurance Monitor the delivery of planned and reactive maintenance services across designated sites.Review contractor resources, resilience arrangements, maintenance backlogs and asset-related risks.Ensure maintenance records, asset information and performance data are accurate and up to date.

Quality, Risk and Governance Investigate service failures, incidents, complaints and contractual non-compliance.Identify and escalate risks, ensuring corrective actions are implemented.Prepare performance, compliance and assurance reports for senior management and governance groups.Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.

Stakeholder Management Act as the key liaison between the Trust, clinical services, corporate departments and outsourced Hard FM providers.Develop effective working relationships with stakeholders whilst maintaining appropriate contractor challenge and accountability.Ensure customer feedback and service issues are effectively managed and resolved.

Financial and Commercial Management Monitor contractor financial performance and value for money.Review quotations, contract variations and expenditure.Validate invoices and support budget monitoring and forecasting activities.

Leadership and Service Development Line manage and support the Hard FM Supervisor.Promote high standards of performance, safety and continuous improvement.Develop and implement contract management processes, local procedures and service improvement initiatives.Utilise CAFM systems and performance data to support effective contract management and service delivery.