Healthcare Assistant in Fertility Care

Hours: Full-time, 37.5 hours per week, including participation in a Saturday rota

Support Patients. Deliver Exceptional Care. Change Lives.

At Care Fertility, we're passionate about helping people achieve their dream of building a family. As a Healthcare Assistant (HCA), you'll play a vital role in supporting our patients throughout their fertility journey, working alongside our experienced nursing, medical and multidisciplinary teams to deliver outstanding patient care.

This is a rewarding opportunity for a compassionate and patient-focused individual who enjoys working in a clinical environment and is committed to delivering the highest standards of care and support.

About the Role

As a Healthcare Assistant, you'll support the delivery of safe, effective and compassionate fertility care, helping to ensure every patient receives a positive experience from consultation through to treatment.

Working closely with Registered Nurses, Midwives and Clinicians, you'll contribute to the smooth day-to-day running of the clinic while providing practical and emotional support to patients during what can be a significant and often sensitive time in their lives.

Key Responsibilities

• Patient Information & Support
• Provide clear, supportive information to patients regarding their treatment plans.
• Manage patient enquiries face-to-face, over the phone and electronically.
• Deliver a welcoming, compassionate and inclusive patient experience.
• Offer empathy and emotional support throughout the patient journey.
• Signpost patients to counselling and support services where appropriate.
• Act as a positive ambassador for Care Fertility and our values.

Clinical Duties

• Support consultations and outpatient appointments.
• Record patient observations including height, weight and blood pressure.
• Undertake phlebotomy following training and competency sign-off.
• Assist with day-case procedures and patient recovery.
• Prepare and maintain clinical areas and equipment.
• Support procedural and treatment clinics as directed by the nursing team.
• Participate in scanning and procedural support duties following appropriate training and competency assessment.

Systems & Administration

• Accurately enter and retrieve patient information using clinical systems.
• Maintain clear, accurate and timely patient records.
• Support clinical pathways and contribute to efficient patient flow.
• Utilise Microsoft Office and clinic systems effectively.
• Contribute ideas to improve processes and patient experience.

Teamwork & Collaboration

• Build positive working relationships across the multidisciplinary team.
• Support colleagues and contribute to a collaborative team culture.
• Participate actively in team meetings and service improvement initiatives.
• Promote equality, diversity and inclusion in all aspects of your work.

Governance, Safety & Professional Standards

• Follow all clinic policies, procedures and standard operating practices.
• Maintain confidentiality and professional standards at all times.
• Support quality improvement and audit activities.
• Report incidents and near misses appropriately.
• Adhere to Health & Safety, Infection Prevention & Control and Safeguarding requirements.
• Complete mandatory training and competency assessments as required.

Continuous Learning & Development

• Participate in ongoing training and development programmes.
• Maintain up-to-date clinical knowledge and skills.
• Engage fully in annual performance and development reviews.
• Take responsibility for continuous professional development and lifelong learning.

About You

We're looking for someone who is compassionate, organised and committed to delivering exceptional patient care.

Essential

• Good standard of general education.
• Experience working in a patient-facing, healthcare or care environment.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a multidisciplinary team.
• A professional, caring and patient-focused approach.

Desirable

NVQ Level 2 or Level 3 in Health & Social Care (or equivalent).

Phlebotomy training or experience.

Experience within a fertility, women's health or outpatient setting.

Knowledge of healthcare governance and patient safety principles.

Why Join Care Fertility?

At Care Fertility, you'll become part of a team dedicated to changing lives every day. We offer a supportive and inclusive working environment where you'll have the opportunity to develop your skills, grow your career and make a genuine difference to patients and their families.

What We Offer

• Competitive salary of £32,870 - £34,040 per annum
• Generous annual leave entitlement
• Pension scheme
• Life assurance
• Enhanced family-friendly policies
• Employee wellbeing support and assistance programmes
• Retail discounts and employee benefits platform
• Ongoing learning and development opportunities
• Career progression within the UK's leading fertility provider
• The opportunity to work with a compassionate and highly skilled multidisciplinary team

Apply Today

If you're a caring and motivated Healthcare Assistant looking for a rewarding role within a specialist healthcare environment, we'd love to hear from you.

Join Care Fertility London and help make family possible for more people every day.

Apply Now