ICT Field Services Technician - Rotorua
Job Description
About the Role:
Are you an enthusiastic IT Tech ready to take your career to the next level?
At DTSL, you’ll
- Look after your own customers, ensuring their IT systems—PCs, laptops, printers, ATMs—stay stable and reliable.
- Fix issues head-on, whether on-site, remotely, or in our workshop.
- Help with installations, from rolling out new equipment to supporting broader IT projects.
- Connect with people, building great relationships with users at all levels—from day-to-day operators to senior managers.
- What You'll Bring
IT know-how: Completed IT qualification or 2+ years’ hands-on experience.
Hardware experience: Comfortable working with PCs, laptops, peripherals—in particular HP, Dell, Lenovo.
Windows & cloud skills: Familiar with Windows, Microsoft X365, and basic cloud environments.
Customer-first approach: Friendly, professional, and great at turning problems into solutions.
Self-starter attitude: You’re resourceful, think ahead, and know when to escalate.
Resilience & adaptability: You can thrive under pressure and take on any challenge.
Bonus if you have: Repair certifications (e.g. HP, Dell, Lenovo, ATM-specific).
Requirements for the Job
To apply, you’ll need
- A clean, current New Zealand driver’s licence and access to a reliable vehicle.
- A clear Ministry of Justice background check.
- New Zealand citizenship or residency, and to be based in NZ.
- Why You’ll Love Working at DTSL
- Nationwide presence: With 18 offices and 230+ people, DTSL supports businesses and government all over NZ.
- Supportive culture: Teamwork, ethical service, innovation, and a real mindset of “helping clients succeed.”
- * Growth: DTSL provides development and training opportunities to support you on your career journey
- How to Apply
1. Write a cover letter telling us about your tech and customer-service experience—show us why you’d thrive in this role.
2. Attach your up-to-date CV.
3. Apply via DTSL’s careers page or job ad.
About DTSL
DTSL is a nationwide provider of innovative IT services, supporting businesses and government departments with cutting-edge technology solutions. With a team of approximately 230 professionals across 18 locations, we specialize in the design, deployment, and ongoing support of IT and communication infrastructure.
We work with small and medium-sized businesses, large enterprises, and government agencies, leveraging strong partnerships with leading global IT vendors to deliver reliable and scalable solutions.
At DTSL, service excellence and customer satisfaction are at the core of everything we do. We foster a culture of teamwork, innovation, and proactive problem-solving, upholding the highest ethical standards. We are committed to diversity and equal opportunity, ensuring a dynamic and inclusive workplace for our team.
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