IT Support Officer

LSG Sky Chefs is an international airline catering business with facilities around the world.  In New Zealand, we have kitchens in Auckland, Wellington, Christchurch and Queenstown, and we deliver approximately 25,000 meals a day to local and international airlines.

About the role

We are looking for a capable, User -focused IT Support Officer to keep our people connected and productive. You will be the first point of contact for IT queries across LSG New Zealand, looking after day-to-day (BAU) operations across our Microsoft environment, from end user devices, printers and screens through to identity, security and backups. You will support users at our own site and at other LSG locations around the country, mostly remotely, with site visits when needed.

What you will do

Provide first- and second-line support to users, owning incidents from logging through to resolution within agreed SLAs

Deploy, configure and support laptops, desktops, mobile devices, printers, scanners, screens and peripherals

Manage devices in Microsoft Intune, including enrolment, compliance policies, app deployment and Autopilot

Look after user accounts, groups, licences, MFA and access in Microsoft Entra ID and Active Directory

Support Microsoft 365: Outlook, Teams, SharePoint, OneDrive and Office apps

Support and manage devices at other NZ sites remotely using Intune, Remote Help / Quick Assist and remote desktop tools

Apply patching and endpoint security controls, and monitor and restore backups

Troubleshoot network connectivity using standard protocols knowledge and networking tools

Keep asset records and documentation accurate, and suggest improvements to our processes and systems

About you

Strong working knowledge of Intune, Entra ID and Active Directory

Solid Microsoft 365 and Windows 11 knowledge; Microsoft product knowledge is key to this role

Practical experience with printers, screens, mobile devices, security and backups

Basic knowledge of network protocols (TCP/IP, DNS, DHCP, VPN) and confidence running networking and diagnostic tools

3+ years in an IT support or service desk role; some enterprise experience is an advantage

Microsoft certification (e.g. MD-102, MS-102, SC-300) and CompTIA A+/Network+ or equivalent; tertiary IT qualification desirable

Excellent communication, ownership of issues and a strong customer service approach

Nice to have: PowerShell scripting, ITIL Foundation, experience in a 24/7 operational environment

Important Information

This is a full-time, on-site position based near the Auckland Airport. Working from home or remote working arrangements are not available.

Applicants must have the legal right to work in New Zealand and be one of the following:

A New Zealand Citizen; or

A New Zealand Permanent Resident/Resident Visa holder; or

Hold a valid New Zealand work visa with unrestricted work rights relevant to this position.