Lead Phlebotomist

**About Us**

Robinhood Integrative Health is a patient-centered integrative medicine practice in Winston-Salem, NC (3288 Robinhood Rd, Suite 202). We focus on root-cause healing through bio-identical hormone therapy, mold illness treatment, pediatrics, functional lab testing, and personalized wellness plans. Our team delivers compassionate, high-quality care in a collaborative, supportive environment that prioritizes patient comfort and clinical excellence.

**Role Overview**

We are seeking an experienced **Lead Phlebotomist** to oversee our phlebotomy operations and guide a small team while performing expert blood collections. This role combines strong hands-on phlebotomy skills with leadership responsibilities, including staff training, workflow coordination, policy adherence, inventory management, and motivating the team to deliver consistent, high-quality service. The ideal candidate is a skilled phlebotomist who enjoys leading by example and ensuring smooth, efficient, and compassionate patient experiences in our integrative health clinic.

**Key Responsibilities**

• Perform accurate venipunctures, capillary draws, and specimen collections on patients of all ages (including pediatrics) with minimal discomfort and high success rates.
• Lead daily phlebotomy operations: assign tasks, coordinate patient flow, monitor performance, and provide guidance to ensure efficiency and quality.
• Train and mentor team members (including new hires ): demonstrate techniques, verify competencies, and offer constructive feedback.
• Optimize workflow: prioritize draws, minimize wait times, troubleshoot issues, and support seamless clinic operations.
• Enforce phlebotomy policies and procedures in compliance with HIPAA, OSHA, CLIA, and practice standards; ensure team adherence to safety, infection control, and quality protocols.
• Manage inventory: track supplies (needles, tubes, labels, etc.), monitor stock levels, maintain organized storage, and coordinate replenishment as needed.
• Oversee accurate labeling, documentation, and specimen tracking in the EHR; report any discrepancies or incidents promptly.
• Motivate the team through positive reinforcement, recognition of good work, and a focus on patient-centered excellence.
• Collaborate with providers, nurses, and front-office staff to enhance patient satisfaction and clinic flow.
• Participate in staff meetings, quality initiatives, and occasional process improvements.

**Qualifications**

**Required:**

• Active phlebotomy certification (e.g., CPT via NHA, PBT via ASCP, or equivalent).
• 3–5 years of clinical phlebotomy experience in a medical office, lab, hospital, or clinic setting (integrative or functional medicine experience a plus).
• Prior experience in a lead, supervisory, or training role (e.g., guiding shifts, mentoring staff, or coordinating team tasks).
• Proficient venipuncture skills, including success with difficult draws and pediatric patients.
• Solid knowledge of phlebotomy best practices, specimen handling, lab safety, and regulatory compliance.
• Strong communication and interpersonal skills with a calm, empathetic approach to patients and team members.
• Detail-oriented with good organizational and time-management abilities in a busy environment.
• Comfortable using electronic health records (EHR) and basic computer systems.
• Commitment to patient confidentiality, safety, and delivering compassionate care.

**Preferred:**

• Experience in integrative, holistic, or functional medicine practices.
• Familiarity with pediatric phlebotomy and patient calming techniques.
• Background in inventory tracking or workflow optimization.

**What We Offer**

• Opportunity to grow in a leadership-oriented role within a mission-driven practice.
• Supportive team environment focused on holistic care and staff well-being.
• Competitive compensation and benefits package.
• Modern clinic setting with emphasis on collaboration and professional development.

If you're a skilled phlebotomist with 3–5 years of experience, a natural ability to guide and support a team, and a passion for patient-centered care in an integrative setting, we’d love to hear from you!

Pay: $18.00 - $21.00 per hour

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Application Question(s)

• What inspired you to apply for this role?
• Describe any experience you've had leading, training, or guiding other phlebotomists or team members (e.g., training new hires, mentoring students, coordinating shifts, or providing feedback). Provide a specific example of how you helped someone improve their skills or performance
• Please summarize your phlebotomy experience (including total years, settings like clinics/hospitals/integrative practices, and average daily draws). Also describe your experience with challenging draws (e.g., difficult veins, pediatric patients, or anxious individuals) and how you ensure high first-attempt success and patient comfort.
• In a busy clinic setting, how do you prioritize patient draws, manage daily workflow, and minimize wait times while maintaining accuracy and safety? Give an example of a time you improved efficiency or resolved a bottleneck in phlebotomy operations.
• Tell us about a time you dealt with a difficult or anxious patient during a blood draw. How did you handle it, and what was the outcome? Additionally, how do you motivate or support colleagues to maintain high standards of compassionate care?

Experience

• Phlebotomy: 5 years (Preferred)

Work Location: In person