Massage Therapist

Role Overview:

We are looking for experienced, pro-active individuals with a can-do attitude to work within the HSpa team to deliver a memorable guest experience. Our tranquil Spa, has 6 treatment rooms offering many different packages and treatments, you will enjoy a busy and diverse workload.

Please note that weekends will be part of the normal working week.

What would make you the ideal candidate?

At least 1 years’ experience in a similar position and environment an understanding of excellence in customer service.

What you’ll receive as part of our team

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Key responsibilities
• 1. To have good knowledge of HSpa Operating Times and Procedures.
• 2. To have knowledge of booking systems and scheduling.
• 3. To attend relevant meetings as and when required to ensure excellent communication throughout the department.
• 4. To be familiar with all activities and facilities within the hotel.
• 5. Dealing with customer feedback in the correct manner and advising the HSpa Manager accordingly.
• 6. To ensure the HSpa treatment rooms, lounge areas and surrounding areas are always kept to a high standard of cleanliness and tidiness.
• 7. To clean and clear all HSpa areas where needed and assist with service and refreshments when required to do so.
• 8. To carry out treatments to the high and correct standard ensuring client confidentiality and high levels of customer care.
• 9. Ensure that treatments are conducted on time and not cut short so that bookings are kept to time.
• 10.To give aftercare advice and sell retail products at every opportunity.
• 11.To report to work on time using the correct clocking procedure, dressed in clean uniform and with good personal hygiene.
• 12.To ensure all equipment is in safe working order, maintained and serviced to the required standard and that it is stored correctly, safely and securely.
• 13.To be aware of budgeted targets for treatment and product sales.
• 14.To maintain overall client satisfaction.
• 15.To assist in the control of all stock within the department.
• 16.To complete all training assigned to you, either Face to Face or Online.
• 17.To be fully conversant with the hotel fire evacuation policy, attending regular training sessions.
• 18. Report all accidents (to guests or staff) to the HSpa or Duty Manager so that they can be recorded in accordance with the law and company procedure.
• 19. To maintain a high standard of conduct whilst on duty and carry out duties with professionalism and due manners.
• 20.To assist that the HSpa environment is welcoming to both staff and customers alike and to ensure that departmental co-operation is encouraged.
• If this sounds like the ideal role for you, we’d love to hear from you!
• Job Types: Full-time, Permanent
• Pay: From £14.00 per hour

Ability to commute/relocate

Milton Keynes, Buckinghamshire: reliably commute or plan to relocate before starting work (required)

Licence/Certification

* NVQ Level 3 Beauty Therapy (required)

Work Location: In person