Spa Receptionist

Overview

We are seeking a professional and friendly Spa Receptionist to join our HSpa team. The Spa Receptionist is responsible for delivering exceptional customer service to guests, managing appointments, and assisting in the day-to-day operations of the spa. They create a welcoming atmosphere, handle client inquiries, and ensure that all administrative duties are completed efficiently and accurately. The role requires multitasking, attention to detail, and a passion for wellness and hospitality.

Responsibilities

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Guest Services:

Greet guests warmly as they arrive at the spa and make them feel welcome.

Provide information about spa services, treatments, and packages.

Handle client inquiries, both in person and over the phone, regarding services, pricing, and availability.

Maintain a calm and welcoming environment for clients, ensuring a pleasant spa experience.

Appointment Scheduling:

Manage and coordinate appointments using spa software or scheduling systems.

Confirm and reschedule appointments as necessary.

Ensure all necessary details for each appointment are accurately recorded (service type, client preferences, special requests).

Prepare client treatment rooms by ensuring everything is set up in accordance with the scheduled services.

Administrative Duties:

Handle billing, processing payments (cash, credit, or gift cards), and issuing receipts.

Assist with spa-related paperwork, such as client intake forms, consent forms, and membership agreements.

Maintain accurate records of guest information and appointment history in the spa management system.

Ensure all client personal information is kept confidential and secure.

Sales & Upselling:

Assist in promoting retail products and services (e.g., skincare products, membership packages, or seasonal promotions).

Upsell spa services or recommend additional treatments to clients to enhance their spa experience.

Process retail transactions and maintain a tidy retail display.

Facility Maintenance:

Ensure the reception area is neat, organized, and inviting.

Monitor inventory of spa supplies (e.g., towels, toiletries) and notify management when stock needs replenishing.

Ensure that spa ambiance (lighting, music, temperature) is always appropriate for guest relaxation.

Communication & Teamwork:

Coordinate with therapists, estheticians, and other spa staff to ensure smooth operations.

Communicate effectively with other team members to ensure that clients receive the best possible service.

Handle any complaints or concerns from guests with professionalism and escalate to management if necessary.

Key Skills and Qualifications:

Customer Service: Excellent interpersonal and communication skills, with a focus on creating a positive guest experience.

Experience and Education:

Previous experience in a receptionist or customer service role (preferably in a spa, wellness center, or hospitality setting).

High school diploma or equivalent required; additional certifications in hospitality or wellness-related fields a plus.

Experience with scheduling software or spa management software is highly preferred.

Working Conditions:

Full-time or part-time positions available.

Must be available to work weekends, evenings, and holidays as needed.

Ability to stand for extended periods and perform light physical duties (e.g., light lifting, restocking).

Multitasking: Ability to manage multiple tasks simultaneously, including answering phones, scheduling appointments, and handling transactions.

Organization: Highly organized, with strong attention to detail and accuracy.

Computer Skills: Proficiency with spa management software, Microsoft Office Suite, and general office equipment (e.g., phone systems, fax machines).

Sales Ability: Ability to upsell products and services in a non-pushy, informative manner.

Professional Appearance & Demeanor: Maintaining a polished, professional appearance and demeanor at all times.

Problem-Solving: Capable of addressing guest issues or complaints and finding effective solutions quickly.

Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.

Pay: From £12.71 per hour

Benefits

• Company pension
• Employee discount
• Free parking
• On-site parking
• * Referral programme

Work Location: In person