Membership Coordinator

**Job Summary**

Robinhood Integrative Health is seeking a detail-oriented and reliable **Membership Coordinator** to join our team in a fully remote capacity. This role focuses primarily on managing membership accounts for our patients, including billing, invoicing, fee collection, account maintenance, and serving as the primary point of contact for all membership-related inquiries. The ideal candidate thrives in a routine-based environment, enjoys handling repetitive yet important tasks with precision, and has strong analytical skills to ensure accuracy in financial and account processes.

This position involves limited but professional patient interaction and requires excellent time management, attention to detail, and the ability to work independently from a secure home office.

**Key Responsibilities**

• Invoice patients and collect membership fees, including following up on declined payments and resolving outstanding balances.
• Deactivate accounts as needed, including sending exit surveys to former members.
• Contact patients via phone/email regarding membership status, payments, or other account-related matters.
• Add new patients to membership programs promptly and accurately.
• Serve as the go-to expert for all membership questions from patients and internal staff.
• Maintain accurate records and perform routine account management tasks.
• Use basic Excel functions for data tracking, reporting, and organization.
• Adhere strictly to HIPAA regulations and maintain confidentiality in all patient interactions and data handling.

**Required Qualifications**

• Proven experience with invoicing, billing, account management, or similar financial/administrative tasks (healthcare, medical, or integrative health billing experience is a plus but not required).
• Strong attention to detail and analytical mindset for handling numbers, discrepancies, and reconciliations.
• Excellent time management and organizational skills; comfortable with routine, repetitive tasks without losing focus.
• Basic proficiency in Microsoft Excel (e.g., data entry, simple formulas, sorting/filtering).
• Good communication skills for professional patient interactions (primarily phone/email).
• Self-motivated and able to work independently in a remote setting.
• Dedicated, private workspace at home for secure work (HIPAA-compliant environment).

**Preferred Qualifications**

• Previous experience in customer service, healthcare administration, or accounts receivable.
• Familiarity with patient membership programs or similar structured systems in a healthcare setting.

**Additional Details**

• **Fully remote position** with company-provided laptop.
• In-office interviews required (at our Winston-Salem, NC 27106 location).
• Training provided remotely.
• In-office full staff meetings every other month (travel required to our Winston-Salem office).

Pay: From $16.00 per hour

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Application Question(s)

• Please describe your experience with invoicing, billing, accounts receivable, or collecting payments (in any industry, including healthcare if applicable). In your answer, include:

A specific example of how you handled a declined or failed payment, and

How you ensured accuracy when reconciling accounts or resolving discrepancies.

• This role involves a high volume of similar, detail-oriented tasks each day (e.g., processing invoices, following up on declined payments, adding new members, deactivating accounts, sending surveys).

How do you stay focused and maintain high accuracy when performing repetitive tasks over long periods? Please share an example from a past role where routine work was a significant part of your daily responsibilities.

• This is a fully remote position that requires strict adherence to HIPAA regulations when handling patient information. You will need a dedicated, private workspace at home where you can work without interruptions or risk of unauthorized access.

Do you have a quiet, private, dedicated workspace in your home that meets these requirements?

Have you previously worked remotely in a role that required handling sensitive or confidential information (e.g., healthcare, finance, legal)? If yes, please briefly describe how you maintained privacy and security and stayed dedicated to the position.

• While most of the role is account management, you will occasionally contact patients by phone or email regarding membership status or payments.

Describe your approach to communicating professionally and calmly with someone who may be frustrated about a billing issue or declined payment.

• What is your hourly rate expectation?

Location

• Winston-Salem, NC 27106 (Preferred)

Work Location: Hybrid remote in Winston-Salem, NC 27106