Mortgage Business Operations Manager

**Become the Heart of Our Business: Office Manager & Operations Lead**

**(5–7+ Years Australian Mortgage Lending or Operational Experience)**

We’re a well-established Canberra mortgage brokerage with more than 23 years in the industry. Trusted by generations of clients, we combine high-integrity service with professional excellence and a strong referral network.

As we grow, we’re seeking an experienced **Operations Lead** to own key operational functions, streamline processes, and work closely with the Director as a strategic partner in the business.

**Why This Role Matters**

This is more than an administrative job. You’ll take responsibility for the full operational lifecycle — from pipeline management to client experience — and help shape the systems that let us scale with quality and control.

We’re looking for someone who is

• Experienced in mortgage operations or similar financial services workflows
• Comfortable taking initiative and solving problems independently
• Ready to step up into a senior functional role with real influence on how things run

**What You’ll Be Responsible For**

**Operational Leadership**

• Manage and optimise loan pipeline workflows — from submission to settlement
• Ensure documentation is accurate, compliant, and lender ready
• Oversee servicing processes and CRM/lending platform usage

**Process & Systems Improvement**

• Identify operational bottlenecks and implement improvements
• Help document standard procedures and support future team growth
• Enhance consistency, accuracy, and turnaround times

**Client & Stakeholder Interaction**

• Be a senior operational point of contact for clients
• Liaise with lenders, brokers, and aggregator partners
• Maintain high standards of responsiveness and professionalism

**What We’re Looking For**

• 5–7+ years experience in mortgage lending operations or related finance operations
• Strong organisation, prioritisation, and accuracy under pressure
• Initiative-driven with minimal supervision
• Confident communicator — both written and verbal
• Proficient with Microsoft Office and web-based lending/CRM tools
• Cert IV in Finance/Mortgage Broking or equivalent experience advantageous

**Salary & Benefits**

• **Annual Salary:** **$90,000 – $130,000** (negotiable and subject to experience)
• Opportunity for performance-based bonus rewards
• Clear leadership pathway into senior operations roles
• Stable referral-driven business with strong client demand

**How to Apply**

We want real insight into who you are and how you work. Please send

• A **cover letter** outlining:
• Your operations experience
• A process improvement you’ve led
• What motivates you professionally
• Your CV

Applications without a cover letter will not be considered.

For a confidential conversation about the role before applying, call and mention the Office Manager & Operations Lead position.

Job Type: Full-time

Pay: $90,000.00 – $130,000.00 per year

Experience

• Mortgage Industry: 5 years (Required)

Work Authorisation

• Australia (Required)

Work Location: In person